CANEX will refund, credit or exchange purchases within 30 days of purchase, provided the item is returned with proof of purchase and complete in the original packaging, unopened and unused. 

CF One members can return, credit or exchange purchases within 60 days of purchase, provided the item is returned with proof of purchase and in the original packaging, unopened and unused.

For more information, please visit https://www.canex.ca/en/canex-return-policy

Quebec Bill 29

As a Federal Government entity, CANEX is not subject to certain provincial legislation, including the Québec Consumer Protection Act. For greater clarity, CANEX in no way guarantees or provides replacement parts or repair services for products sold in store or online. Customers are responsible for arranging any maintenance or repairs independently through the manufacturer. For support or product-related questions, we recommend contacting the manufacturer directly