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CANEX.ca Terms and Conditions


 Prices shown on CANEX.ca are in Canadian dollars.



CANEX is required to collect the PST, GST and /or HST on transactions in Canada, as specified under Provincial and Federal laws.

Where goods are being purchased and shipped out of the country by a recognizable carrier, and possession takes place out of the country, those specific purchases will not be charged taxes, as per the following:

In accordance with the ruling on the export of tangible personal property (GST/HST Memoranda 4.5.2 CCRA), there is no GST, HST or PST to be applied on such sales, as they are "Zero rated" under the condition that the goods are brought abroad by a recognized carrier and not the individual themselves.

Under the Status of Forces Agreement (SOFA), items shipped from Canada may be tax and duty exempt, however, should any customs duty, brokerage fees, and/or taxes be charged by the host country, they are the responsibility of the customer.


Disclaimers General

This web site is owned and operated by CANEX, A Division of the Canadian Forces Morale and Welfare Services (referred to as CANEX)

We reserve the right to limit quantities available for sale or sold.

We reserve the right at any time to reject, correct, cancel or terminate any order for any reason whatsoever. If the price of any product you order was incorrectly displayed on our Web Site, we will provide you with an opportunity to place an order at the correct price.


Canadian Content

The information provided on this web site is provided for Canadian residents only. CANEX makes no representations that the material is appropriate for residents of other jurisdictions. Any product or merchandise referred to in this web site is only intended for the Canadian market. CANEX makes no representations that these products or merchandise are available anywhere outside of Canada or are legal for sale in any jurisdiction outside of Canada.


No Endorsement

No endorsement of any third party products or services is expressed or implied by any information, material or content referred to or included on or linked from or to this web site. CANEX is not responsible for the content of any other web site whether or not it is linked from or to this site.


Trade Marks

Certain trademarks and trade names relating to brand names of products and services mentioned in this web site are the trademarks and trade names of their respective owners.


Permitted Use

All content, which forms part of this web site, is the property of or licensed to CANEX. You are authorized to copy material on one computer for your personal, non-commercial use only, or e-mail the information to a person who you feel may be interested in the content, provided that any copy of this material retains all copyright, disclaimer or other proprietary notices on it. Any other copying of this web site in whole or in part or any modification of any material is prohibited and violates CANEXs' intellectual property rights.
Nothing in this web site should be construed as granting any other right or license to any intellectual property of CANEX or any third party. You may not make any commercial use of any material from this web site or copy such material onto any other web site.

Limitation of Liability

CANEX shall not be liable for any damages or injuries whatsoever arising out of or relating to the use of this web site or any web site linked to this web site, whether or not such damages or injuries might be foreseeable and whether or not CANEX has been negligent.


No Warranty

The content of this web site is provided for general information only. Although CANEX will try to ensure that this web site is current and does not contain inaccuracies, CANEX does not warrant the quality, accuracy or completeness of any information available on this web site. The material may contain inaccuracies or typographical errors. The material is provided "as is". CANEX does not make any warranties, whether expressed or implied, respecting any information, services or products described in or offered from this web site.



CANEX uses SSL (Secure Sockets Layer) software, the industry standard for secure online commerce transactions. All of your personal information is encrypted so that it cannot be read as the information is transmitted over the Internet.


CANEX respects the privacy of each individual with which it comes into contact, either as a customer in any CANEX store or as a visitor to this web site. CANEX will not give, rent or sell any customer information or any information about any visitor to this web site to any organization or individual.

Personal Information Collected

CANEX will not collect any personally identifiable information about you, such as your name, address, telephone number or e-mail address, unless you provide it to us. If you do not want your personal information collected, do not provide it to us. If you have already submitted the information and would like us to remove it from our records see the Contact section below.

Use of Personal Information 

CANEX may use the personal information collected in the following ways:

- to process your order;
- to contact you.


Unless you have indicated that you do not wish to receive e-mail, if you have provided us with your e-mail address, from time to time CANEX may send you e-mail with information and/or special offers that we believe would be of interest to you. If you do not wish to receive e-mail you can notify CANEX at any time of your preference.
CANEX may use a reputable third party to deliver e-mail. Such third party is under a contractual requirement to keep all personal information confidential and to only use any personal information for the sole purpose of sending you e-mail on behalf of CANEX and to return any personal information once their services are completed.

Automatically Collected Information

 CANEX may automatically collect non-identifiable information such as, but not limited to, the Internet browser you are using, the type of computer operating system you are using and the domain name from which you are linked to this web site.

Standard Exclusions

The following items are standard exclusions for all in-store and online promotions where applicable. Standard exclusion items will not be applicable towards qualifying for any promotions such as, but not limited to, where a minimum spend is required or points promotion. CANEX reserves the right to modify the standard exclusions at any time.

  • Any cigarettes and tobacco products
  • Lottery tickets
  • Alcohol, beer or wine
  • Bus tickets or bus passes
  • Gasoline
  • Phone cards
  • Gift cards and prepaid card products, CANEX- branded gift cards, or third-party gift cards
  • CANEX Credit Plan Payments (where accepted)
  • Delivery charges
  • Eco fees or levies
  • Bottle deposit/returns (where accepted)
  • Gift with purchases
  • Charitable donations
  • Provincial taxes, federal taxes, and harmonized taxes
  • Stamps, postal services and merchandise
  • Garbage tags
  • Event tickets
  • CANEX CF One Rewards Points redemption on a transaction (cannot earn points on dollar amounts where points were redeemed to pay for the purchase)
  • Admin Fees
  • Tire Recycling Fee



CANEX’s use of cookies is set out in CANEX’s privacy policy.


Your Consent

By using this web site you agree to CANEX Terms and Conditions.
Your use of this web site constitutes your consent to the collection by CANEX of your information as described in this disclaimer.



If you wish to request a change to the information in your file, contact us by email or CANEX, 4210 Labelle Street, Ottawa ON K1A 0K2. Attention: CANEX.ca

Welcome to CANEX.ca, Canada’s Military Store!

As a proud division of the Canadian Forces Morale and Welfare Services, CANEX has developed this exclusive shopping website to better serve the retail needs of the Canadian Armed Forces (CAF) Community.

By clicking here, you confirm that you are a member of the Canadian Armed Forces or part of the extended CAF community.

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