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Frequently Asked Questions

CANEX NO INTEREST CREDIT PLAN

  1. Who can apply for a CANEX NO INTEREST CREDIT PLAN?
  2. What product is eligible and not eligible for the CANEX No Interest Credit Plan?
  3. How many CANEX NO INTEREST CREDIT PLANS can I have?
  4. What does "On Approved Credit (OAC)*" mean?
  5. Is a Down Payment required?
  6. What are my payment options?
  7. Are there any administrative or handling fees involved with the CANEX No Interest Credit Plan?
  8. Can I choose to pay off my credit plan over any number of months?
  9. How long do I have to use my approved credit?
  10. Once I have a CANEX No Interest Credit Plan, can I change the amount of my payment?
  11. What if I want to pay off my CANEX No Interest Credit Plan early...can I do that?
  12. If I choose a 24 or 36 month CANEX No Interest Credit Plan, and I pay it off early, do I get my administration fee back?
  13. I know that on occasion, CANEX offers a deferred payment credit plan. Can I get the deferred credit plan, even with the 12, 24, or 36-month payment plans?
  14. Can I be refused when applying for purchases on the CANEX No Interest Credit Plan?
  15. Can I use CANEX's No Interest Credit Plan with one of CANEX's Local Vendors/Partners?
  16. How do I use the CANEX No Interest Credit plan online?
  17. Whom do I contact if I have an issue with my CANEX No Interest Credit Plan?
  18. Why can't I select the CANEX No Interest Credit Plan payment option on CANEX.ca?
  19. My CANEX.ca profile page is showing my available credit amount of $0. Why don't I have any credit available?
  20. I keep getting an error stating that my cart value does not match my approved e-credit amount. What do I do?
  21. Do I need to update my Employment Information?
  22. Whom do I contact if I have questions or comments?

CANEX Return Policy

What is your standard CANEX Return Policy?

You may return any item, with the following exceptions, purchased from CANEX for a full refund, credit or exchange within 30 days of purchase (or delivery of your shipment for online purchases), provided items are unopened and unused, including all original packaging, and accompanied by proof of purchase. *

CFOne members may return any item, with the following exceptions, purchased from CANEX for a full refund, credit or exchange within 60 days of purchase (or delivery of your shipment for online purchases), provided items are unopened and unused, including all original packaging, and accompanied by proof of purchase. *

*What are your Return Policy Details?

Product Exceptions
Tablets, Notebooks, Desktop computers, desktop components, drones, cameras camera lenses, gaming consoles and phones May only be returned within 14 days of purchase.

The extended return period for CFOne members does not apply.
Products without a proof of purchase Items returned without a receipt in-store will be issued a CANEX gift card in the value of the lowest selling price the product was offered within the past 30 days
Opened, damaged or not resalable condition products Products that are opened, damaged or are not in resalable condition may not be eligible for a refund or exchange. All returned products are subject to an inspection.
Gifts or Bonus Items with Purchase Gifts or bonus items must also be returned, for the purchase to qualify for a refund.
Ink cartridges, media, memory cards, software, DVDs, and CDs May only be refunded, credited or exchanged if unopened. All products are subject to an inspection.
Clothing, accessories and Footwear. Must be unworn and with the original tags

Online: We offer free return shipping on clothing and footwear products.
Furniture, small electronics and Major Appliances. Must be unassembled and in the original packaging. All product subject to an inspection.
Mattresses Must be unopened and unused. All products subject to an inspection.
ONLINE: grocery, supplements, coffee, meal replacements, protein bars, cleaning supplies and vitamins. Refund only, should product arrives damaged. No exchanges.
Not returnable products These include the following:
• CANEX Gift Cards, Third Party Gift Cards and Pre-paid cards
• Long Distance cards and Cell phone cards
• Configured and customized products
• Downloadable software, microprocessors, video cards, & motherboards
• Custom sized jewelry
• Items of a personal nature (undergarments, bathing suits, jewelry, electric razors, women’s personal products, hair brushes & combs, personal fitness equipment & accessories etc.)
• Delivery Fees
• Final Sale, Floor Model and As-Is products

How do I return something I bought in a store?

Products purchased from a CANEX store can be returned at any CANEX location.
Use our Store Locator to find the store nearest you.

What do I need to bring when returning a product?

  • Your original receipt
  • Product you are returning in original packaging and all items included by the manufacturer (e.g., all manuals, accessories, gifts with purchase, or bonus items – any missing items may reduce the credit amount)
  • Original method of payment
  • Valid photo ID
  • If you have any questions, feel free to contact any CANEX store and they can advise.

Do you refund Environmental Handling Fees (EHF)?

Yes, Environmental Handling Fees will be refunded.

Do you have Holiday season Return Policy?

Yes, for your convenience, items purchased between November 1st and December 24th may be returned, exchanged or refunded until the close of business on January 31st, except electronics, which may only be returned within the first 14 days of purchase.
All other return policy terms and conditions still apply.

Can I return or exchange clothing if it does not fit?

We will gladly refund or exchange your purchase for the right item as long as the item is unworn and with the original tags.

What if the product I purchased is damaged or defective?

If a product is damaged or defective, please call 1-877-441-6161 for assistance. Product defects are subject to manufacturer's warranty.

How do I return something I bought online?

There are two easy ways to return an online purchase:
Return your purchase at any CANEX store
OR
Contact Member Customer Service Centre via email at Service@cfmws.com or 1-877-441-6161, they will assist you in the process.

What to include when returning the product by mail:
Your original receipt. (You can find it within your Order Status Section)
OR
Copy of your invoice for the products that you are returning.
Product you are returning must be in its original packaging and all items included by the manufacturer (e.g., all manuals, accessories, gifts with purchase, or bonus items – any missing items may reduce the credit amount)

Can I cancel my order?

We will do everything we can to accommodate your request. Please bear in mind that our order-fulfillment and shipping systems are designed to get orders on their way quickly and efficiently. Therefore, we cannot cancel an order once it has been shipped.

Do I have to pay for shipping back the returned product?

If the original purchase qualified for Free Shipping, CANEX will issue a Return Merchandise Authorization (RMA) label.
Returns for CFOne members are always FREE.

When can I expect to receive my refund?

When your return is received and inspected by CANEX, we will send you an email to advise you on the status of your return.

Once your refund is approved, a credit is applied as per the original method of payment. Please allow up to 10 (ten) business days.

If you have followed all the steps above and you still have not received your refund, please contact Service@cfmws.com.

Is my product covered under a manufacturer's warranty?

If a problem occurs with your product within the first 30 days of purchase or first 60 days for CFOne members, please contact us at Service@cfmws.com. CFOne members must scan their CFOne card with the original transaction to qualify for the 60 days.

Please read your Owner’s Manual for Warranty details. CANEX Return/Exchange policy applies. Product defects are subject to manufacturer’s warranty. Floor models are sold as-is and cannot be returned or exchanged.

How do I make a claim under my Extended Warranty Plan

Please contact us at Service@cfmws.com

Whom do I contact if I have questions or comments?

If you wish to speak with us, one of our Member Customer Service agents would be happy to help.

Member Customer Service:

Email: Service@cfmws.com

Phone: 1-877-441-6161

Hours of Operations:
Monday-Friday 7:30am-8:00pm EST
Saturday 9:00am-5:00pm EST
Sunday10:00am-6:00pm EST

CANEX Price Match Promise

Does CANEX offer price matching?

We shop the market to find great brand name products you want at competitive prices, but if you find the identical item advertised at a lower price, we will be happy to MATCH IT!

How do you qualify for a price match?

To qualify for a price-match the item must be identical including brand and model number, must currently be in stock and available through an authorized retail dealer within Canada, and the sale price must be active and verifiable on the competitor’s website or print ad.*

CANEX reserves the right to verify the lower price prior to sale. You have up to 30 days from the original date of purchase to match a price for all brand name items.

What are your exclusions?

Unfortunately, we cannot price match certain categories such as fresh meat, produce, special orders, damaged, refurbished, display model, open-box or “as-is” condition items, free / bonus offers, clearance sales, combination promotions (i.e. gift with purchase), double or triple coupons, after-sale rebate offers, friends & family sales, tax free events, scratch & save events, competitor errors & misprints or product featured on Amazon.

How to Price Match?

In-store: At point of purchase, please provide the competitor’s print ad or link to their website, in order for us to verify the brand, model number & price.

On-Line: For items purchased on CANEX.ca, a price match can be completed after your order is created online. Please contact our team at www.canex.ca/contact-us with your order number and competitor’s ad information.

Whom do I contact if I have questions or comments?

If you wish to speak with us, one of our Member Customer Service agents would be happy to help.

Member Customer Service:

Email: Service@cfmws.com

Phone: 1-877-441-6161

Hours of Operations:
Monday-Friday 7:30am-8:00pm EST
Saturday 9:00am-5:00pm EST
Sunday10:00am-6:00pm EST

CANEX Shipping

If my package gets lost, whom do I contact?

You can contact the carrier with the tracking number provided in the shipping confirmation email. Alternatively, you can contact us by emailing Service@cfmws.com or call 1-877-441-6161. Please report missing package immediately.

What happens if I am not home to receive my package?

If you are not home to receive your package the carrier will leave a note with the address of the closest carrier’s outlet where you can pick it up. You will need to show a photo ID in order to claim the package.

The wrong product was shipped to me - what do I do?

To arrange return of the wrong product, please contact us by emailing Service@cfmws.com or call 1-877-441-6161.

When will my order ship?

Items that are in stock are typically shipped within 7 business days from the purchase date. 

  • Certain products shipped from a warehouse in a different region could increase delivery times. Delivery times can vary based on the carrier used.
  • Some orders may contain items shipped from several locations, which may result in staggered delivery times. 

How do I know my order has been shipped?

When your order ships, we will send you an email with a tracking number. If there are several items, multiple shipments may be necessary, and you will receive multiple confirmation emails.

Which shipping service provider do you use to ship?

We use both Canada Post and Purolator for most parcel shipments but may rely on other couriers for specific shipments.

How much does shipping cost?

CANEX offers FREE shipping for CF One members on orders over $99 (before taxes, fees, and promo codes) - some exceptions apply.  A shipping charge of $12 will apply to your purchase for orders under $99 (before taxes, fees, and promo codes). You must be signed in to your CF One account on CANEX.ca to qualify for free shipping.

  • To receive an instant estimate of the shipping cost, simply add products into your cart and enter your postal code. 
  • Large, heavy or fragile items may require additional shipping charges. Shipping costs will vary by product, order size and by the order’s destination.

Do you ship to addresses outside of Canada?

For exceptional cases such as shipping to deployed Canadian Armed Forces members overseas please contact us by email at Service@cfmws.com
*Please note that orders outside of Canada do not qualify for Free Shipping.

In order to provide you with the best possible service, CANEX.ca offers a variety of shipping options to choose from:

During the checkout process select from the following options:

In-Store Pick Up: It is fast, free and convenient. Order online and pick up the items at a CANEX location near you. You can pick up items at CANEX locations only if the product is available, and in stock at that location. An email confirmation will be sent to advise you when the item is ready for you to pick up at the selected store.

Ship to Home/Standard Delivery Economical delivery method. CANEX offers FREE shipping on most orders over $50 (before taxes, fees, and promo codes) - some exceptions apply.  Shipping charge of $5 will apply to your purchase for orders under $50 (before taxes, fees, and promo codes)

NOTE: To ensure that orders shipped to PO boxes and rural route addresses get to their proper destination, please include a physical street address, highway number and/or contact phone number when you place your order.

*Delivery services may vary by carrier or location and may require pickup of product(s) at a local postal outlet or distribution center.

How do I track my order?

After placing your order, an order confirmation email will be sent to you that contains the tracking number for either Canada Post or Purolator. You can then use the tracking number to monitor the status of your order. You can also obtain the carrier and tracking number through the Order Status page on CANEX.ca.

*Please note that tracking may not be available for up to 24 hours after your order has been shipped. Tracking numbers do not apply to Scheduled Delivery items.

Whom do I contact if I have questions or comments?

If you wish to speak with us, one of our Member Customer Service agents would be happy to help.

Member Customer Service:

Email: Service@cfmws.com

Phone: 1-877-441-6161

Hours of Operations:
Monday-Friday 7:30am-8:00pm EST
Saturday 9:00am-5:00pm EST
Sunday10:00am-6:00pm EST

CANEX NO INTEREST CREDIT PLAN

Updated October 1st, 2020

Who can apply for a CANEX NO INTEREST CREDIT PLAN?

The CANEX No Interest Credit Plan is only available to the following On Approved Credit (OAC):

  • Members of the Regular Force
  • Members of the Reserve Force (Class A/B/C)
  • Veterans (Former Members of the CF) – in receipt or not in receipt of a pension
  • Extended Security & Defence Team, including:
    • DND – Department of National Defence Public Servants
    • CSE – Communications Security Establishment
    • DCC – Defence Construction Canada
    • DRDC - Defence Research and Development Canada
    • MFRC's – staff of Military Family Resource Centres
    • NPF – Staff of the Non-Public Funds (CFMWS Employees)
    • Members of the Coast Guard
    • Members of the RCMP (includes serving uniformed and civilian RCMP members).
  • Members of Foreign Military currently serving with the CF
  • Former Staff of the NPF in receipt of a pension
  • Former DND, DRDC, DCC, CSE Public Servants in receipt of a pension
  • Former RCMP in receipt of a pension
  • Former members of the Canadian Coast Guard in receipt of a pension
  • Canadian Rangers
  • Cadet Organization Administration and Training Service (COATS)

The CANEX No Interest Credit Plan is not available to:

  • Cadets & Junior Rangers or
  • Anyone under the age of 18

What product is eligible and not eligible for the CANEX No Interest Credit Plan?

Eligible products (non-consumable products only):

Stationery, books, military, womenswear, menswear, jewelry/accessories/giftware, sports and recreation, Health and Beauty Aids (HABA), toys, lawn and garden, audio/TV, housewares, linens, furniture, photography, extended warranty, major appliances, local vendors & meat (Petawawa & Valcartier only)

Non-eligible products:

Produce, Dairy, Tobacco, Alcohol, Gas, Lottery & Gift Cards

How many CANEX NO INTEREST CREDIT PLANS I can have?

  • There is no limit to the number of CANEX NO INTEREST credit plans that an eligible member can hold. The minimum purchase for any credit plan must be:
    • at least $500 for 12-month payment plans
    • 1,500 for the 24-month payment plans and
    • $2,500 and up for 36-month payment plans.
  • The maximum term for a credit plan is 36 months and the maximum amount that can be financed is $6,500.
  • CFOne Members can choose either the 12, 24 or 36-month payment plans.

On Approved Credit (OAC)*

What does “On approved credit (OAC)*” mean?

All credit plans are subject to "On Approved Credit" (OAC), determined by a combination of your credit score and credit availability, as detailed on the NPF Accounting credit availability report (CA). A third party company (currently TransUnion) provides the credit score.

Based on the customer's TransUnion credit score (TU), the following grid is used to determine the maximum potential credit for Canadian Forces Members:

  • Credit scores of 500 and above qualify for up to $6,500.
  • Credit scores of 450-499 qualify for up to $4,500.
  • Credit scores of 400-449 qualify for up to $2,500 (essential goods).
  • Credit scores of 399 or less will not qualify for credit.
  • Null Credit scores or those with no credit history will qualify for up to $4,500.

For all other eligible members, the following grid is to be utilized:

  • Credit scores of 600 and above qualify for up to $6,500.
  • Credit scores of 550-599 qualify for up to $4,500.
  • Credit scores of 500-549 qualify for up to $2,500.
  • Credit scores of 499 or less will not qualify for credit.
  • Null Credit scores or those with no credit history will not qualify for credit with the exception of the Extended Security & Defence Team. Extended Security & Defence Team members with null credit scores or those with no credit history will qualify for up to $2,500.

For Members of Foreign Military currently serving with the CF, please contact the local NPF accounting office

Is a Down Payment required?

No, down payment is not required, not even the taxes.

What are my payment options?

  • There are three methods of payment available for the CANEX No Interest Credit Plan;
    1) Pre-Authorized Debit (PAD): The first payment is due one month after the date of purchase; members can choose either the 15th or 30th of each month as the payment date for the term of the plan.
    2) Military Pay Deduction (MPD): Payments will commence and appear on the Military pay record on the 15th of the second month following the purchase. MPD is available to Canadian Forces members only.
    3) NPF Employee Pay Deduction: The first deduction will be the first pay period of the second calendar month following purchase. NPF Employee Pay Deduction is available to full-time NPF employees.
  • NOTE: All outstanding payment plan balances become due upon the date when eligibility ceases.

Are there any administrative or handling fees involved with the CANEX No Interest Credit Plan?

Our 12-month payment plans have no administration fees.  Our 24 or 36-month no interest credit plans have an administration fee of 3% for the 24-month plan and 4% for the 36-month plan, which will be added to the amount financed total and incorporated into your monthly payments.

Can I choose to pay off my credit plan over any number of months? 

We are pleased to provide maximum flexibility with the 12-month payment plan. On this type of plan, you can choose to pay off the plan over any number of monthly payments to a maximum of 12 months. However, any outstanding balances beyond 12 months will be converted and set up as a new plan with your choice of 24 or 36 months. Please note that 24 and 36 months plans carry an administration fee.

How long do I have to use my approved credit?

You have a total of 6 months to use your approved credit.

If you do not use the available credit within 6 months, you will be required to apply again for OAC.

If you wish to see what you have as available credit, you can contact your local NFP financial office.

Once I have a CANEX No Interest Credit Plan, can I change the amount of my payment? 

No. We will try our best to come up with a payment that meets your needs when you first set up your CANEX No Interest Credit Plan, but after that, the payment amounts and dates cannot be changed.

What if I want to pay off my CANEX No Interest Credit Plan early...can I do that? 

CAF members:

Yes. Both full and partial early payments can be made without penalty through your local NPF Accounting Office or the National Accounts Receivable Office, P.O. Box 338, Borden, ON L0M 1C0. (Email NARO1@cfmws.com, Phone 1-866-930-1799, Fax (705) 423-2564)

Non-CAF members:

Yes. Both full and partial early payments can be made without penalty by visiting a local CANEX store. They will coordinate this process.

If I choose a 24 or 36 month CANEX No Interest Credit Plan, and I pay it off early, do I get my administration fee back? 

CANEX is committed to extending no interest and no fees for up to 12 months. Therefore, if you pay off your credit plan within the first 12 months of your 24 or 36-month term, your full administration fee will be reimbursed. However, if your credit plan has a balance beyond the first 12 months, no portion of the administration fee will be reimbursed.

I know that on occasion, CANEX offers a deferred payment credit plan. Can I get the deferred credit plan, even with the 12, 24, or 36-month payment plans? 

Yes. The deferred credit plan is available with the 12, 24 or 36-month payment plans.

Can I be refused when applying for purchases on the CANEX No Interest Credit Plan? 

Yes. If your credit score is low or you have used up your available credit.

You must also provide a valid CFOne Card to apply for CANEX No Interest Credit Plan.

Can I use CANEX's No Interest Credit Plan with one of CANEX's Local Vendors/Partners? 

Yes, CANEX offers members the ability to use up to 50% of their available approved credit with CANEX's authorized Local Vendors. Check with your local CANEX store for a list of local vendors.

How do I use the CANEX No Interest Credit plan online?  

To use the CANEX No Interest Credit Plan on CANEX.ca, you must sign in to CANEX.ca as a member. The 10-digit number on your CFOne Card will be required to apply for the CANEX No Interest Credit Plan on CANEX.ca.

Once you are logged in, you will have the option to select the E-Credit Plan Payment Method as a payment method at checkout.

Whom do I contact if I have an issue with my CANEX No Interest Credit Plan? 

Please contact CANEX's Member Customer Service Centre at 1-855-245-0330 or by email at Service@cfmws.com with your CFOne ID. Alternatively, visit your local NPF Accounting office or contact the National Accounts Receivable Office, P.O. Box 338, Borden, ON L0M 1C0. (Email NARO1@cfmws.com, Phone 1-866-930-1799, Fax (705) 423-2564)

Why can't I select the CANEX No Interest Credit Plan payment option on CANEX.ca? 

You will need to be logged in with your CFOne number to use the CANEX No Interest Credit Plan as a payment option. Please note that CANEX No Interest Credit Plan is eligible for only non-consumables only. The minimum purchase for any credit plan must be at least $500 for 12-month payment plans1,500 for the 24-month payment plans and $2,500 and up for 36-month payment plans, up to a maximum total financed of $6,500.

My CANEX.ca profile page is showing my available credit amount of $0. Why don't I have any credit available? 

This could be due to your credit score with TransUnion. To verify this information, please contact your local NPF Accounting office to ensure your profile is up to date with no outstanding balances.

I keep getting an error stating that my cart value does not match my approved e-credit amount. What do I do? 

Please contact CANEX's Member Customer Service Centre at 1-855-245-0330 or by email at Service@cfmws.com with your CFOne ID

Do I need to update my Employment Information?

Yes:  You promise that you will promptly advise either the local NPF Accounting Office or the National Accounts Receivable Office, P.O. Box 338, Borden, ON L0M 1C0. (Email NARO1@cfmws.com, Phone 1-866-930-1799, Fax (705) 423-2564) in writing, if your employment status changes through either termination, resignation, retirement, or any other process that would make you ineligible to participate in the CANEX credit plan.

If your employment situation changes and as a result, you are ineligible to participate in the CANEX credit plan, the remaining balance on your CANEX sales contract shall become immediately due and payable.

Whom do I contact if I have questions or comments?

If you wish to speak with us, one of our Member Customer Service agents would be happy to help.

Member Customer Service:
Email: Service@cfmws.com
Phone: 1-855-245-0330

Hours of Operations:
Monday-Friday                     7:30am-10:00pm EST
Saturday-Sunday                9:00am-5:00pm EST

CANEX REWARDS

How do I become a member of the CANEX Reward program?

To become a member of the CANEX Rewards Program you can apply for a CFOne Card online at www.CF1FC.ca. CANEX Rewards is the loyalty program that rewards you for shopping at CANEX. Your CFOne membership is activated once your eligibility is confirmed and you will receive their digital CFOne Card in their email address within 5 – 10 business days and the physical CFOne Card within 4 to 5 weeks.  The CFOne Card is the one card you need to access the CANEX Rewards program for earning and redeeming Points. Members must hold a valid CFOne card to participate in the CANEX Rewards program.

I have a CFOne number, but I do not have a physical CFOne Card. Can I still collect and redeem Points?

You will need a CFOne Card to redeem your CANEX Rewards Points. If you only have a CFOne account number, you will need to apply for a physical CFOne Card to continue earning and redeeming Points. Please contact our Member Customer Service Centre at 1-877-441-6161 (toll-free) or by email at Service@cfmws.com to receive a card with your existing CFOne account number so that you can continue being rewarded for buying the things you love!

We are more than happy to help you set things up!

How do I earn CANEX Rewards Points?

Purchase: Earn 1 point for every $1 spent.

CANEX Rewards Points can be earned using your CFOne Card on qualifying purchases made in-store or by logging in to shop online. Earn 1 point for every $1 spent (excluding taxes or shipping costs). Please refer to the section indicating exclusions.

CANEX may offer special promotions from time to time offering additional CANEX Rewards Points on certain products.

When purchasing with a Gift Card, Points will be earned on the purchase subtotal amount, not including taxes. For purchases on CANEX.ca, gift card amount can only be applied to the purchase of merchandise only. (I.e. shipping, delivery fees cannot be paid with the gift card). CANEX Rewards Points will not be awarded if you use a CANEX gift card to purchase another gift card.

For purchases on CANEX.ca, Points may only be earned on the subtotal amount of merchandise items only. Points earning excludes taxes and shipping fees. CANEX Rewards Points will not be awarded if you use a gift card to purchase another gift card. CANEX reserves the right at any time to revoke points that were inadvertently awarded.

How do I check my Points balance?

There are three convenient ways you can look up your CANEX Rewards Points balance:
1. It appears on every purchase receipt from CANEX.
2. You can contact our Member Customer Service Centre by email at Service@cfmws.com or call 1-877-441-6161 (toll-free)
3. You can log into www.CANEX.ca to check your CANEX Rewards account. (COMING SOON!)

How do I redeem my Points?

To redeem your CANEX Rewards points in-store, present your CFOne Card at the time of purchase. Points can be redeemed as soon as you reach the first redemption level (800 Points for $10) or any of the redemption levels shown above. Points cannot be redeemed or exchanged for cash. Points redemption online is currently not available at this time (COMING SOON!).

How do I become a member of the CANEX Rewards Program?

To become a member of the CANEX Rewards Program you can apply for a CFOne Card online at www.CF1FC.ca. CANEX Rewards is the loyalty program that rewards you for shopping at CANEX. Your CFOne membership is activated once your eligibility is confirmed and your CFOne card will be mailed to you within -5 weeks. The CFOne Card is the one card you need to access the CANEX Rewards program for earning and redeeming Points. Members must hold a valid CFOne card to participate in the CANEX Rewards program.

Does it cost anything to become a CANEX Rewards Member?

No, your CANEX Rewards account is FREE!

What is a CFOne card?

The CFOne Card is the one card you need to access the CANEX Rewards Program; the loyalty program that rewards you for shopping at CANEX and other programs and services delivered by Canadian Forces Morale and Welfare Services (CFMWS) at bases/wings and units. See the full list of benefits of the CFOne Card, here.

I have a CFOne number but I do not have a CFOne Card. Can I still collect and redeem points?

You will need a CFOne Card to redeem your CANEX Rewards points. If you only have a CFOne account number, you will need to apply for a CFOne Card to continue earning and redeeming points. Please contact our Member Customer Service Centre at 1-877-441-6161 (toll-free) or by email at Service@cfmws.com to receive a card with your existing CFOne account number so that you can continue being rewarded for buying the things you love! We are more than happy to help you set things up!

Do CANEX Rewards Points expire?

No, your CANEX Rewards Points do not expire as long as you maintain an active account. Maintaining an active account means that you make at least one qualifying purchase and present your CFOne Card at the time of purchase to earn or redeem CANEX Rewards Points within a 24 consecutive month period.

If you do not earn or redeem CANEX Rewards Points at least once for 24 consecutive months, the membership will be deemed inactive and all accumulated CANEX Rewards Points will be forfeited and expired. At that time, your CANEX Rewards Points balance may be reduced to zero at CANEX’s sole discretion.

An exception to recover forfeited accumulated Points due to an inactive account status is if the CANEX Rewards Member has been deployed outside of Canada for more than 24 consecutive calendar months where the member was not able to earn or redeem eligible CANEX Rewards Points. The recovery of forfeited Points may be considered only through a request submitted by the CANEX Rewards Member account holder. CANEX Rewards Points may be reimbursed at CANEX’s sole discretion.

For more information or to submit a request, please contact our Member Customer Service Centre by email at Service@cfmws.com or call 1-877-441-6161 (toll-free).

What do I do if I am missing Points?

If you discover any discrepancy in Points, please contact our team within 60 days of the transaction date. You will need to provide information to verify your CFOne membership and your receipt(s). Please contact our Member Customer Service Centre by email at Service@cfmws.com or call 1-877-441-6161 (toll-free); we will gladly look into this for you.

Can more than one family member be registered to the same CFOne card or CANEX Rewards account?

Each family member will be required to have their own individual CFOne card as it allows access to various Canadian Forces Morale and Welfare Services at bases/wings and units. See the full list of benefits of the CFOne Card, here

Can my family or friends use my CFOne card for their purchases?

CANEX encourages each authorized patron to apply for their own CFOne card so that they too can enjoy the advantages of the CANEX Rewards Program. The CFOne card will also provide them the benefit to access additional Canadian Forces Morale and Welfare Services at bases/wings and units.

What is the policy on CANEX Rewards Points if I exchange or return merchandise?

If you want to return or exchange your purchase, the CANEX Rewards Points earned including the applicable bonus Points for returned items will be automatically deducted from the CFOne Member’s card number that was used for the original purchase. For full details on returns or exchanges, refer to the CANEX Return Policy.

What happens to my Points when I cancel my online order and/or return items?

If an online order is canceled or returned, any CANEX Rewards Points awarded for that purchase, including applicable bonus Points, will be automatically deducted.

For example, if you buy a $20 item you will earn 20 points. However, if you decide to return the $20 item the 20 points earned from that purchase will automatically be deducted from your account.

What should I do if I have lost my CFOne Card?

In case of a lost CFOne Card, you are required to contact our Member Customer Service Centre by email at Service@cfmw.com or call 1-877-441-6161 (toll-free), as soon as possible. Based on the time the CFOne Card is reported lost or stolen, the accumulated unredeemed CANEX Rewards Points balance shall remain intact.

If a lost CFOne Card is found and used by any other person, all CANEX Rewards Points relating to purchases made by such other person will be deducted from the CANEX Rewards Member’s account. Any CANEX Rewards Points redeemed prior to notifying CANEX regarding lost or stolen card will be reviewed on an individual basis.

Where can I go to update my CFOne/CANEX Rewards contact information?

If you have moved, changed your email address or phone number, you may update your contact information by clicking, here.

Keeping your profile current with the latest changes to your contact information will help us keep you in the loop with any updates to the CANEX Rewards program; excluding promotional communications unless you have opted in to our CANEX email list.

How are CANEX Reward Points calculated?

One CANEX Rewards Point is awarded for every one dollar spent on qualifying products or services. CANEX Rewards Points are awarded only on the subtotal (before tax value) of your purchase. No points will be awarded on applicable shipping costs. Points are awarded for your eligible items purchase subtotal rounded down to the nearest whole dollar. For example, if the subtotal of your purchase is $22.56 you will earn a total of 22 Points for the purchase.

From time to time, CANEX offers CANEX Rewards Bonus Points for minimum spend or specific products in which total CANEX Rewards Points awarded will be calculated based on that specific promotion or offer. Please refer to the section indicating exclusions.

What if I forgot to provide my CFOne card when I made my purchase?

If you have forgotten to provide your CFOne Card, save your receipt(s). You can claim missing Points for purchases made within the last 60 days of the transaction date by contacting our Member Customer Service Centre by email at Service@cfmws.com or call 1-877-441-6161 (toll-free). Please have your CFOne card and your purchase receipt(s) ready.

For purchases made prior to obtaining your CFOne card, the Member can contact our Member Customer Service Centre by email at Service@cfmws.com or call 1-877-441-6161 (toll-free) with your activated CFOne card and store receipt(s) to reclaim Points from purchase(s) made within the last 60 days from the purchase date(s).

Are there items that do not qualify for earning or redeeming Points?

CANEX Rewards Points will NOT be issued on the purchase of the following items/services, where sold:

  • Any cigarettes and tobacco products
  • Lottery tickets
  • Alcohol, beer or wine
  • Bus tickets or bus passes
  • Gasoline (only applicable for regular points earning and not applicable for promotional points offers)
  • Phone cards
  • Gift cards and prepaid card products, CANEX- branded gift cards, or third-party gift cards
  • CANEX Credit Plan Payments (where accepted)
  • Delivery charges
  • Eco fees or levies
  • Bottle deposit/returns (where accepted)
  • Gift with purchases
  • Charitable donations
  • Provincial taxes, federal taxes, and harmonized taxes
  • Stamps, postal services and merchandise
  • Garbage tags
  • Event tickets
  • CANEX Rewards Points redemption on a transaction (cannot earn points on dollar amounts where points were redeemed to pay for the purchase)
  • Admin Fees
  • Tire Recycling Fee

CANEX Rewards Points cannot be redeemed on the purchase of the following items/services, where sold:

  • Any cigarettes and tobacco products
  • Lottery tickets
  • Alcohol, beer or wine
  • Bus tickets or bus passes
  • Phone cards
  • Gift cards and prepaid card products, or third-party gift cards
  • Garbage tags
  • Event tickets
  • Delivery Charges

Any other items specified as exclusions from time to time or where prohibited by law. Please refer to the CANEX Rewards Program Terms and Conditions as the main source and most current list of exclusions.

Why aren’t my points available right away?

For in-store purchases, Points will be available for redemption on your next purchase if you reach one of the redemption levels.

For CANEX.ca purchases, points will be available for your online order once the purchase has been shipped. At that point, your CANEX Rewards Points are earned based on the online purchase date.

What do I get with my Points?

You can start redeeming your CANEX Rewards Points when you reach one of the below redemption levels:

Reward Level Reward Value Points Required to Redeem
1 $10 800 points
2 $20 1,600 points
3 $30 2,400 points
4 $40 3,200 points
5 $50 4,000 points
6 $80 6,400 points
7 $100 8,000 points

Please refer to the section indicating exclusions for points redemption.

Where can I redeem my Points?

Using your CFOne Card, your CANEX Rewards Points can be redeemed in-store at all participating CANEX store locations across Canada. Online Points redemption on CANEX.ca is currently not available. When it becomes available, keep up to date by following our Facebook. Some exclusions apply for Points redemption.

How do I redeem my points?

To redeem your Points in-store, present your CFOne Card prior to payment for your purchase. Points can be redeemed as soon as you reach the first redemption level (800 points for $10) or any of the redemption levels shown above. Points cannot be redeemed or exchanged for cash.

CFOne Card

What is the CFOne card?

The CFOne card is the one card you need to access programs and services delivered by Canadian Forces Morale and Welfare Services. The CFOne card consolidates the functions of several cards into a single card.  It easily and accurately confirms your membership within the Canadian military community of one million strong and provides you with access to both the CANEX Rewards Program (the program that rewards you for shopping at CANEX) and the CF Appreciation Program (the official discount program of the Canadian Armed Forces community).  In the future, it will also be the one card to access PSP programs and services, messes, specialty interest activities and more.

The CFOne card replaces the CANEX ClubXTra card and the CF Appreciation card. Although the CFOne merges the cards, please note that the CANEX and CF Appreciation program are still separate entities.

Where can I use my CFOne card?

  • CF Appreciation: The CF Appreciation Program grows daily to include thousands of industry partners at locations locally, nationally and internationally.  Whether planning a vacation, shopping for a new car, or just looking for an evening on the town, CF Appreciation offers will help you have fun for less.  Visit www.cfappreciation.ca. Click on the discounts menu option and choose the category of interest.  You can search locally and nationally for the goods and services provider of your choice.
  • CANEX Rewards: CANEX Rewards has been enhanced with revised point accrual and redemption levels, in-store point redemption, point balance printed on receipts, interactivity and online access to your account information and much more.  Visit canex.ca/rewards for complete program details, promotions, and to learn more today!

Is the CFOne card a valid ID?

Your CFOne card is not a valid identification card, rather it is a means for service providers to recognize you as a member of the military community.  You may be required to present valid photo identification, but the CFOne card already demonstrates your affiliation with the CAF.

Where can I go to get supporting information to be used for validation?

Please visit http://www.bac-lac.gc.ca/eng/discover/military-heritage/Pages/obtain-copies-military-service-files.aspx to obtain service records used in the validation process. Other forms of acceptable information for the validation process include a copy of, your record of service card, your service certificate, discharge papers, a pension statement or any written correspondence with the CAF or veterans affairs.

I am related to a CAF Community member, does that make me eligible for the program?

If you are a spouse or a dependant of a CAF Community member you are eligible to participate in the program. Immediate family is defined as spouse and/or any dependants under the age of 21. If the child is a full-time student, they will be eligible until the age of 25.

I don't have any record of my service, what can I do?

For information on obtaining service records please visit http://www.collectionscanada.gc.ca/genealogy/022-909.007-e.html

Will my personal information be shared, or sold?

All information gathered and collected by CFOne will be kept confidential and will not be sold, or shared with any external organization. For more information please refer to our Privacy Policy.

I have moved how do I update my address and contact information?

You may update your address and contact information  by clicking here or by simply contacting the CFOne Membership office by email at cf1fc@cfmws.com or by phone at 1-855-245-0330 #6.  Make sure to provide your CFOne card number, old and new address, and first and last name.

How do I login?

  1.   I am attempting to login to CANEX using my CFOne Card  Please visit  canex.ca/Rewards and also note that the document you received with your CFOne card contains the PIN # required to login.
  2.   I am attempting to login to CFOne  The ‘Login’ link on the CFOne page is for employees of CFMWS, if you are attempting to login to CANEX to see and manage your points, please visit canex.ca/Rewards  Please note that the document you received with your CFOne card contained the PIN # required to login. If you no longer have your PIN information, please contact the CFOne Membership office.
  3.   I am attempting to login to CF Appreciation  There is no login required for the CF appreciation program. Please visit www.cfappreciation.ca

I was a CF Appreciation Program member, do I need to register or will I get the CFOne card automatically?

CFOne cards have been mailed to all CF Appreciation program cardholders.  Old cards will be deactivated and should be destroyed.  If you have not yet received your CFOne card please contact the CFOne membership office at 1-855-245-0330 #6.

Where do I find discounts offered by the CF Appreciation program?

Visit www.cfappreciation.ca. Click on the discounts menu option and choose the category of interest.  You can search locally and nationally for the goods and services provider of your choice.

How do I register my spouse or dependants?

Click here to register your spouse and eligible dependants. Please make sure to choose the appropriate Family of... category at Step 1.
You can also print and submit the registration form by mail.  If you are unable to print, please contact the CFOne Membership office by email or by phone at 1-855-245-0330 #6 and we'll gladly send you the registration form by mail.

What is CFMWS?

Canadian Forces Morale and Welfare Services (CFMWS) is responsible for administering Non-Public Property (NPP) on behalf of the Chief of Defence Staff (CDS) and for delivering selected public morale and welfare programs, services, and activities to eligible members on behalf of the Chief of Military Personnel (CMP).

Welcome to CANEX.ca, Canada’s Military Store!

As a proud division of the Canadian Forces Morale and Welfare Services, CANEX has developed this exclusive shopping website to better serve the retail needs of the Canadian Armed Forces (CAF) Community.

By clicking here, you confirm that you are a member of the Canadian Armed Forces or part of the extended CAF community.