Update: Holiday Return Period

Non-CF One Members: Items purchased between November 1, 2022 and December 24, 2022 may be exchanged or refunded until the close of business on January 31, 2023*.

CF One Members: Items purchased between November 1, 2022 and December 24, 2022 may be exchanged or refunded until close of business February 28, 2023*.

We do not accept returns or exchanges on Black Friday (November 25).

*All other Return Policy terms and conditions still apply, no exceptions.

In-Store & Online

CANEX will refund, credit or exchange purchases within 30 days of purchase, provided the item is returned with proof of purchase and complete in the original packaging, unopened and unused.*

CF One members can return, credit or exchange purchases within 60 days of purchase, provided the item is returned with proof of purchase and in the original packaging, unopened and unused.*

Refunds, where applicable, are completed in the tender of the original purchase.

CANEX CF One Rewards Points, including bonus points if applicable, will be deducted for returned items.

See CANEX CF One Rewards Terms and Conditions (canex.ca/en/rewards-terms-and-conditions) for more details.

Products purchased from a CANEX store can be returned at any CANEX location.
Use our Store Locator to find the store nearest you.

• Your original receipt
• Product you are returning in original packaging and all items included by the manufacturer (e.g., all manuals, accessories, gifts with purchase, or bonus items – any missing items may reduce the credit amount)
• Original method of payment
• Valid photo ID
• If you have any questions, feel free to contact any CANEX store and they can advise.

Yes, Environmental Handling Fees will be refunded.

Yes.

Non-CF One Members: Items purchased between November 1, 2021 and December 24, 2021 may be exchanged or refunded until the close of business on January 31, 2022*.

CF One Members: Items purchased between November 1, 2021 and December 24, 2021 may be exchanged or refunded until close of business February 28, 2022*.

We do not accept returns or exchanges on Black Friday (November 26).

*All other Return Policy terms and conditions still apply, no exceptions.

We will gladly refund or exchange your purchase for the right item as long as the item is unworn and with the original tags.

If a product is damaged or defective, please call 1-877-441-6161 for assistance. Product defects are subject to manufacturer's warranty.

There are two easy ways to return an online purchase:
Return your purchase at any CANEX store
OR
Contact Member Customer Service Centre via email at Service@cfmws.com or 1-877-441-6161, they will assist you in the process.

What to include when returning the product by mail:
Your original receipt. (You can find it within your Order Status Section)
OR
Copy of your invoice for the products that you are returning.
Product you are returning must be in its original packaging and all items included by the manufacturer (e.g., all manuals, accessories, gifts with purchase, or bonus items – any missing items may reduce the credit amount)

We will do everything we can to accommodate your request. Please bear in mind that our order-fulfillment and shipping systems are designed to get orders on their way quickly and efficiently. Therefore, we cannot cancel an order once it has been shipped.

If the original purchase qualified for Free Shipping, CANEX will issue a Return Merchandise Authorization (RMA) label.
Returns for CF One members are always FREE.

When your return is received and inspected by CANEX, we will send you an email to advise you on the status of your return.

Once your refund is approved, a credit is applied as per the original method of payment. Please allow up to 10 (ten) business days.

If you have followed all the steps above and you still have not received your refund, please contact Service@cfmws.com.

If a problem occurs with your product within the first 30 days of purchase or first 60 days for CF One members, please contact us at Service@cfmws.com. CF One members must scan their CF One card with the original transaction to qualify for the 60 days.

Please read your Owner’s Manual for Warranty details. CANEX Return/Exchange policy applies. Product defects are subject to manufacturer’s warranty. Floor models are sold as-is and cannot be returned or exchanged.

Please contact us at Service@cfmws.com

We do our best to accommodate member needs with our return policy, however, due to the nature of select products we are unable to refund or exchange certain items available at CANEX. The reasons an item may be final sale can include:

• The item is custom made specifically for your order
• The item is of a personal nature and cannot be returned due to hygienic reasons
• The item is oversized and cannot be returned by mail
• The item is a CANEX Gift Card, Third Party Gift Card or Pre-paid card

Any item that is final sale will be clearly marked in the product description. If you receive a defective item, please refer to the manufacturer’s warranty or contact service@cfmws.com.

If you wish to speak with us, one of our Member Customer Service agents would be happy to help.

Member Customer Service:

Email: Service@cfmws.com

Phone: 1-877-441-6161

Hours of Operations:
Monday-Friday 7:30am-8:00pm EST
Saturday 9:00am-5:00pm EST
Sunday10:00am-6:00pm EST

We shop the market to find great brand name products you want at market price, but if you find the identical item advertised at a lower price, we will be happy to MATCH IT!

To qualify for a price-match you MUST be an active CF One Member, the item must be identical, including brand and model number, must currently be in stock and available through an authorized retail dealer within Canada, and the sale price must be active and verifiable on the competitor’s website or print ad.

CANEX reserves the right to verify the lower price before sale.

You have up to 30 days from the original date of purchase to match a price.

The product you are comparing must meet the following criteria to qualify:

• Must have the same brand name and model # number
• Must be priced in Canadian dollars and include all environmental fees, shipping costs, and other charges
• Must be sold and shipped by a retailer AND authorized dealer located within Canada. The following types of sellers do not qualify for a price match: Marketplace sellers on websites such as Bestbuy.ca, Amazon.ca or resellers such as eBay.ca
• Must be in stock, available for sale, and cannot be a limited time offer, pre-order, or available only in a limited quantity
• We do not match prices offered during the following promotional events: Black Friday, Cyber Monday, and Boxing Day promotions
• We do not price match fresh meat and produce
• The product’s price must not be lower due to an advertising error, misprint, or special sale price*

*Special pricing includes: special and pre-orders, mail order offers, tax-free events, scratch and save events, rebates, bounce back coupons or any rebate coupons, free or bonus offers, Original Equipment Manufacturer (OEM) prices, open box products, close-outs, liquidations, clearances, demos, floor model pricing, refurbished items, open box items, financing offers, as-is items, limited-quantity items, limited time offers, discontinued or exclusive items, rewards or points programs, commercial and/or builder contract pricing, bid pricing, membership pricing, group or club pricing, errors, pricing from online auctions, bid or retailer aggregator sites, or pricing not otherwise generally available to the public.

In-store: At the point of purchase, please provide the competitor’s print ad or link to their website in order for us to verify the brand, model number, and price.

Online: First place your order on CANEX.ca, then email service@cfmws.com and provide your order number and the hyperlink to the competitor’s ad information.

If you wish to speak with us, one of our Member Customer Service agents would be happy to help.

Member Customer Service:

Email: Service@cfmws.com

Phone: 1-877-441-6161

Hours of Operations:
Monday - Friday: 9am - 9pm EST.
Saturday - Sunday: 9am - 5pm EST

You can contact the carrier with the tracking number provided in the shipping confirmation email. Alternatively, you can contact us by emailing Service@cfmws.com or call 1-877-441-6161. Please report missing package immediately.

If you are not home to receive your package the carrier will leave a note with the address of the closest carrier’s outlet where you can pick it up. You will need to show a photo ID in order to claim the package.

To arrange return of the wrong product, please contact us by emailing Service@cfmws.com or call 1-877-441-6161.

Items that are in stock are typically shipped within 7 business days from the purchase date. 

• Certain products shipped from a warehouse in a different region could increase delivery times. Delivery times can vary based on the carrier used.
• Some orders may contain items shipped from several locations, which may result in staggered delivery times. 
• Some orders ship directly from our vendors and may be subject to alternate shipping carriers and delivery times

When your order ships, we will send you an email with a tracking number. If there are several items, multiple shipments may be necessary, and you will receive multiple confirmation emails.

We use both Canada Post and Purolator for most parcel shipments but may rely on other couriers for specific shipments.

CANEX offers FREE shipping for CF One members some exceptions apply. You must be signed in to your CF One account on CANEX.ca to qualify for free shipping. Non-members will be charged a flat-rate shipping fee of $15.

For exceptional cases such as shipping to deployed Canadian Armed Forces members overseas please contact us by email at Service@cfmws.com
*Please note that orders outside of Canada do not qualify for Free Shipping.

In order to provide you with the best possible service, CANEX.ca offers a variety of shipping options to choose from:

During the checkout process select from the following options:

In-Store Pick Up: It is fast, free and convenient. Order online and pick up the items at a CANEX location near you. You can pick up items at CANEX locations only if the product is available, and in stock at that location. An email confirmation will be sent to advise you when the item is ready for you to pick up at the selected store.

Ship to Home/Standard Delivery Economical delivery method. CANEX offers FREE shipping on most orders over $50 (before taxes, fees, and promo codes) - some exceptions apply.  Shipping charge of $5 will apply to your purchase for orders under $50 (before taxes, fees, and promo codes)

NOTE: To ensure that orders shipped to PO boxes and rural route addresses get to their proper destination, please include a physical street address, highway number and/or contact phone number when you place your order.

*Delivery services may vary by carrier or location and may require pickup of product(s) at a local postal outlet or distribution center.

After placing your order, an order confirmation email will be sent to you that contains the tracking number for either Canada Post or Purolator. You can then use the tracking number to monitor the status of your order. You can also obtain the carrier and tracking number through the Order Status page on CANEX.ca.

• Canada Post Tracking
• Purolator Tracking
• CANPAR Tracking
• UPS Tracking

*Please note that tracking may not be available for up to 24 hours after your order has been shipped. Tracking numbers do not apply to Scheduled Delivery items.

If you wish to speak with us, one of our Member Customer Service agents would be happy to help.

Member Customer Service:

Email: Service@cfmws.com

Phone: 1-877-441-6161

Hours of Operations:
Monday - Friday: 9am - 9pm EST.
Saturday - Sunday: 9am - 5pm EST

Yes, items purchased from the PSP Clothing Store section of CANEX.ca are not eligible for free shipping. This includes all clothing and uniforms with PSP and OUTCAN branding. If you have these items in your shopping cart, you will be charged a flat rate of $15 for shipping.

Updated December 2021

The CANEX CF One No Interest Credit Plan is only available to the following On Approved Credit (OAC):

• Members of the Regular Force
• Members of the Reserve Force (Class A/B/C)
• Veterans (Former Members of the CF) – in receipt or not in receipt of a pension
• Extended Security & Defence Team, including:
  • DND – Department of National Defence Public Servants
  • CSE – Communications Security Establishment
  • DCC – Defence Construction Canada
  • DRDC - Defence Research and Development Canada
  • MFRC's – staff of Military Family Resource Centres
  • NPF – Staff of the Non-Public Funds (CFMWS Employees)
  • Members of the Coast Guard
  • Members of the RCMP (includes serving uniformed and civilian RCMP members).
• Members of Foreign Military currently serving with the CF
• Former Staff of the NPF in receipt of a pension
• Former DND, DRDC, DCC, CSE Public Servants in receipt of a pension
• Former RCMP in receipt of a pension
• Former members of the Canadian Coast Guard in receipt of a pension
• Canadian Rangers
• Cadet Organization Administration and Training Service (COATS)

The CANEX CF One No Interest Credit Plan is not available to:

• Cadets & Junior Rangers or
• Anyone under the age of 18

Eligible products (non-consumable products only):

Stationery, books, military, womenswear, menswear, jewelry/accessories/giftware, sports and recreation, Health and Beauty Aids (HABA), toys, lawn and garden, audio/TV, housewares, linens, furniture, photography, extended warranty, major appliances, local vendors & meat (Petawawa & Valcartier only)

Non-eligible products:

Produce, Dairy, Tobacco, Alcohol, Gas, Lottery & Gift Cards

There is no limit to the number of CANEX CF One No Interest Credit Plan that an eligible member can hold. CF One Members can choose 12, 24 or 36 month payment plan with the following minimum purchase after tax:

• • 12-month payment plans for minimum purchase of $500 and up
  • 24-month payment plans for minimum purchase of $1,500 and up
  • 36-month payment plans for minimum purchase of $2,000 and up
• The maximum term for a credit plan is 36 months and the maximum amount that can be financed in up to $10,000.
• Members within the “CF” category (indicated on your CF One card) have an increased maximum amount that can be financed up to $10,000 On Approved Credit (OAC) for purchases using the CANEX CF One No Interest Credit Plan.

On Approved Credit (OAC)*

All credit plans are subject to "On Approved Credit" (OAC), determined by a combination of your credit score and credit availability, as detailed on the NPF Accounting credit availability report (CA). A third party company (currently TransUnion) provides the credit score.

For Members of Foreign Military currently serving with the CF, please contact the local NPF accounting office

No, down payment is not required, not even the taxes.

• There are three methods of payment available for the CANEX CF One No Interest Credit Plan;
  1) Pre-Authorized Debit (PAD): The first payment is due one month after the date of purchase; members can choose either the 15th or 30th of each month as the payment date for the term of the plan.
  2) Military Pay Deduction (MPD): Payments will commence and appear on the Military pay record on the 15th of the second month following the purchase. MPD is available to Canadian Forces members only.
  3) NPF Employee Pay Deduction: The first deduction will be the first pay period of the second calendar month following purchase. NPF Employee Pay Deduction is available to full-time NPF employees.
• NOTE: All outstanding payment plan balances become due upon the date when eligibility ceases.

Our 12-month payment plans have no administration fees.  Our 24 or 36-month no interest credit plans have an administration fee of 3% for the 24-month plan and 5% for the 36-month plan, which will be added to the amount financed total and incorporated into your monthly payments.

We are pleased to provide maximum flexibility with the 12-month payment plan. On this type of plan, you can choose to pay off the plan over any number of monthly payments to a maximum of 12 months. However, any outstanding balances beyond 12 months will be converted and set up as a new plan with your choice of 24 or 36 months. Please note that 24 and 36 months plans carry an administration fee.

You have a total of 6 months to use your approved credit.

If you do not use the available credit within 6 months, you will be required to apply again for OAC.

If you wish to see what you have as available credit, you can contact your local NFP financial office.

No. We will try our best to come up with a payment that meets your needs when you first set up your CANEX CF One No Interest Credit Plan, but after that, the payment amounts and dates cannot be changed.

CAF members:

Yes. Both full and partial early payments can be made without penalty through your local NPF Accounting Office or the National Accounts Receivable Office, P.O. Box 338, Borden, ON L0M 1C0. (Email NARO1@cfmws.com, Phone 1-866-930-1799, Fax (705) 423-2564)

Non-CAF members:

Yes. Both full and partial early payments can be made without penalty by visiting a local CANEX store. They will coordinate this process.

If full payment on a credit plan is made early (24 and 36-month terms), there is no refund of administrative fees.

Yes. The deferred credit plan is available with the 12, 24 or 36-month payment plans.

Yes. If your credit score is low or you have used up your available credit.

You must also provide a valid CF One Card to apply for CANEX CF One No Interest Credit Plan.

Yes, CANEX offers members the ability to use up to 50% of their available approved credit with CANEX's authorized Local Vendors. For a list of local vendors please visit CANEX Partners & Concessions

To use the CANEX CF One No Interest Credit Plan on CANEX.ca, you must sign in to CANEX.ca as a member. The 10-digit number on your CF One Card will be required to apply for the CANEX CF One No Interest Credit Plan on CANEX.ca.

Once you are logged in, you will have the option to select the E-Credit Plan Payment Method as a payment method at checkout.

 Please contact CANEX's Member Customer Service Centre at 1-855-245-0330 or by email at Service@cfmws.com with your CF One ID. Alternatively, visit your local NPF Accounting office or contact the National Accounts Receivable Office, P.O. Box 338, Borden, ON L0M 1C0. (Email NARO1@cfmws.com, Phone 1-866-930-1799, Fax (705) 423-2564)

You will need to be logged in with your CF One number to use the CANEX CF One No Interest Credit Plan as a payment option. Please note that CANEX CF One No Interest Credit Plan is eligible for only non-consumables only. The minimum purchase for any credit plan must be at least $500 for 12-month payment plans, $1,000 for the 24-month payment plans and $2,000 and up for 36-month payment plans, up to a maximum total financed of $6,500.

* Members within the “CF” category (indicated on your CF One card) have an increased maximum amount that can be financed up to $10,000 On Approved Credit (OAC) for purchases using the CANEX CF One No Interest Credit Plan. 

This could be due to your credit score with TransUnion. To verify this information, please contact your local NPF Accounting office to ensure your profile is up to date with no outstanding balances.

Please contact CANEX's Member Customer Service Centre at 1-855-245-0330 or by email at Service@cfmws.com with your CF One ID

Yes:  You promise that you will promptly advise either the local NPF Accounting Office or the National Accounts Receivable Office, P.O. Box 338, Borden, ON L0M 1C0. (Email NARO1@cfmws.com, Phone 1-866-930-1799, Fax (705) 423-2564) in writing, if your employment status changes through either termination, resignation, retirement, or any other process that would make you ineligible to participate in the CANEX credit plan.

If your employment situation changes and as a result, you are ineligible to participate in the CANEX credit plan, the remaining balance on your CANEX sales contract shall become immediately due and payable.

If you wish to speak with us, one of our Member Customer Service agents would be happy to help.

Member Customer Service:
Email: Service@cfmws.com
Phone: 1-855-245-0330

Hours of Operations:
Monday - Friday: 9am - 9pm EST.
Saturday - Sunday: 9am - 5pm EST

This exclusive offer is currently available to active serving CAF Members. If you have a “CF” designation code on your CF One card (staff can also check through Customer Profile lookup on the POS), you can potentially qualify for the maximum amount that can be financed up to $10,000. Eligibility is always subject to “On Approved Credit” (OAC), which is determined by the combination of your credit score and your credit availability, upon your consent to credit authorization request in-store, or at checkout on CANEX.ca. Unfortunately, at this time, this offer does not apply to CF One members that are NOT active serving CAF Members.

Your CANEX CF One No Interest Credit Plan “balance available” subtracts any existing active credit plan balances from the maximum credit plan limit that you qualify for On Approved Credit. For example, if you currently have $2,000 outstanding from a CANEX CF One No Interest Credit Plan purchase prior to this exclusive promotion, and if you are eligible for the limited time $10,000 maximum credit plan limit, then your credit plan balance available would be $8,000 as you have already used $2,000.

The amount showing in your CANEX.CA account profile is a “potential” balance available and does not necessarily display the most up to date credit plan limit information that is specific to you. The link below the potential balance available “See your Credit Plan details” (https://www.canex.ca/en/canex-no-interest-credit-plan-policy) explains the eligibility of the limited time offer.

At this time, the CANEX CF One No Interest Credit Plan limit increase offer is only available to active serving CAF Members. In addition, if you are an active serving CAF member, eligibility is always subject to “On Approved Credit” (OAC), which is determined by the combination of your credit score and your credit availability, upon your consent to credit authorization request at checkout on CANEX.ca

50% of Available Credit is eligible on CANEX CF One No Interest Credit Plan when making purchases from local
vendors. This is still applicable with the credit plan limit increase of up to $10,000 for eligible CAF
members On Approved Credit.

To become a member of the CANEX CF One Rewards Program you can apply for a CF One Card online at www.CF1FC.ca. CANEX CF One Rewards is the loyalty program that rewards you for shopping at CANEX. Your CF One membership is activated once your eligibility is confirmed and you will receive their digital CF One Card in their email address within 5 – 10 business days and the physical CF One Card within 6 to 8 weeks.  The CF One Card is the one card you need to access the CANEX CF One Rewards program for earning and redeeming Points. Members must hold a valid CF One card to participate in the CANEX CF One Rewards program.

You will need a CF One Card to redeem your CANEX CF One Rewards Points. If you only have a CF One account number, you will need to apply for a physical CF One Card to continue earning and redeeming Points. Please contact our Member Customer Service Centre at 1-877-441-6161 (toll-free) or by email at Service@cfmws.com to receive a card with your existing CF One account number so that you can continue being rewarded for buying the things you love!

We are more than happy to help you set things up!

Purchase: Earn 1 point for every $1 spent.

CANEX CF One Rewards Points can be earned using your CF One Card on qualifying purchases made in-store or by logging in to shop online. Earn 1 point for every $1 spent (excluding taxes or shipping costs). Please refer to the section indicating exclusions.

CANEX may offer special promotions from time to time offering additional CANEX CF One Rewards Points on certain products. CANEX CF One Rewards Points Promotions are limited to in stock merchandise only; special orders are not included in such promotional offers. 

When purchasing with a Gift Card, Points will be earned on the purchase subtotal amount, not including taxes. For purchases on CANEX.ca, gift card amount can only be applied to the purchase of merchandise only. (I.e. shipping, delivery fees cannot be paid with the gift card). CANEX CF One Rewards Points will not be awarded if you use a CANEX gift card to purchase another gift card.

For purchases on CANEX.ca, Points may only be earned on the subtotal amount of merchandise items only. Points earning excludes taxes and shipping fees. CANEX CF One Rewards Points will not be awarded if you use a gift card to purchase another gift card. CANEX reserves the right at any time to revoke points that were inadvertently awarded.

Checking your CANEX CF One Rewards points balance is easy

ONLINE: Log in to your account on CANEX.ca, then click on ‘Account’ to see ‘My Rewards Points’

IN-STORE: See the bottom of your receipt when you scan your CF One Card at checkout

To redeem your CANEX CF One Rewards points in-store, present your CF One Card at the time of purchase. Points can be redeemed as soon as you reach the first redemption level (800 Points for $10) or any of the redemption levels shown above. Points cannot be redeemed or exchanged for cash. Points redemption online is currently not available at this time (COMING SOON!).

No, your CANEX CF One Rewards account is FREE!

The CF One Card is the one card you need to access the CANEX CF One Rewards Program; the loyalty program that rewards you for shopping at CANEX and other programs and services delivered by Canadian Forces Morale and Welfare Services (CFMWS) at bases/wings and units. See the full list of benefits of the CF One Card, here.

No, your CANEX CF One Rewards Points do not expire as long as you maintain an active account. Maintaining an active account means that you make at least one qualifying purchase and present your CF One Card at the time of purchase to earn or redeem CANEX CF One Rewards Points within a 24 consecutive month period.

If you do not earn or redeem CANEX CF One Rewards Points at least once for 24 consecutive months, the membership will be deemed inactive and all accumulated CANEX CF One Rewards Points will be forfeited and expired. At that time, your CANEX CF One Rewards Points balance may be reduced to zero at CANEX’s sole discretion. The Member is still eligible to earn or redeem CANEX CF One Rewards points with a valid CF One Card following points expiry. 

An exception to recover forfeited accumulated Points due to an inactive account status is if the CANEX CF One Rewards Member has been deployed outside of Canada for more than 24 consecutive calendar months where the member was not able to earn or redeem eligible CANEX CF One Rewards Points. The recovery of forfeited Points may be considered only through a request submitted by the CANEX CF One Rewards Member account holder. CANEX CF One Rewards Points may be reimbursed at CANEX’s sole discretion.

For more information or to submit a request, please contact our Member Customer Service Centre by email at Service@cfmws.com or call 1-877-441-6161 (toll-free).

If you discover any discrepancy in Points, please contact our team within 60 days of the transaction date. You will need to provide information to verify your CF One membership and your receipt(s). Please contact our Member Customer Service Centre by email at Service@cfmws.com or call 1-877-441-6161 (toll-free); we will gladly look into this for you.

Each family member will be required to have their own individual CF One card as it allows access to various Canadian Forces Morale and Welfare Services at bases/wings and units. See the full list of benefits of the CF One Card, here

CANEX encourages each authorized patron to apply for their own CF One card so that they too can enjoy the advantages of the CANEX CF One Rewards Program. The CF One card will also provide them the benefit to access additional Canadian Forces Morale and Welfare Services at bases/wings and units.

If you want to return or exchange your purchase, the CANEX CF One Rewards Points earned including the applicable bonus Points for returned items will be automatically deducted from the CF One Member’s card number that was used for the original purchase. For full details on returns or exchanges, refer to the CANEX Return Policy.

If an online order is canceled or returned, any CANEX CF One Rewards Points awarded for that purchase, including applicable bonus Points, will be automatically deducted.

For example, if you buy a $20 item you will earn 20 points. However, if you decide to return the $20 item the 20 points earned from that purchase will automatically be deducted from your account.

In case of a lost CF One Card, you are required to contact our Member Customer Service Centre by email at Service@cfmws.com or call 1-877-441-6161 (toll-free), as soon as possible. Based on the time the CF One Card is reported lost or stolen, the accumulated unredeemed CANEX CF One Rewards Points balance shall remain intact.

If a lost CF One Card is found and used by any other person, all CANEX CF One Rewards Points relating to purchases made by such other person will be deducted from the CANEX CF One Rewards Member’s account. Any CANEX CF One Rewards Points redeemed prior to notifying CANEX regarding lost or stolen card will be reviewed on an individual basis.

If you have moved, changed your email address or phone number, you may update your contact information by clicking, here.

Keeping your profile current with the latest changes to your contact information will help us keep you in the loop with any updates to the CANEX CF One Rewards program; excluding promotional communications unless you have opted in to our CANEX email list.

One CANEX CF One Rewards Point is awarded for every one dollar spent on qualifying products or services. CANEX CF One Rewards Points are awarded only on the subtotal (before tax value) of your purchase. No points will be awarded on applicable shipping costs. Points are awarded for your eligible items purchase subtotal rounded down to the nearest whole dollar. For example, if the subtotal of your purchase is $22.56 you will earn a total of 22 Points for the purchase.

From time to time, CANEX offers CANEX CF One Rewards Bonus Points for minimum spend or specific products in which total CANEX CF One Rewards Points awarded will be calculated based on that specific promotion or offer. Please refer to the section indicating exclusions.

If you have forgotten to provide your CF One Card, save your receipt(s). You can claim missing Points for purchases made within the last 60 days of the transaction date by contacting our Member Customer Service Centre by email at Service@cfmws.com or call 1-877-441-6161 (toll-free). Please have your CF One card and your purchase receipt(s) ready.

For purchases made prior to obtaining your CF One card, the Member can contact our Member Customer Service Centre by email at Service@cfmws.com or call 1-877-441-6161 (toll-free) with your activated CF One card and store receipt(s) to reclaim Points from purchase(s) made within the last 60 days from the purchase date(s).

CANEX CF One Rewards Points will NOT be issued on the purchase of the following items/services, where sold:

• Any cigarettes and tobacco products
• Lottery tickets
• Alcohol, beer or wine
• Bus tickets or bus passes
• Gasoline (only applicable for regular points earning and not applicable for promotional points offers)
• Phone cards
• Gift cards and prepaid card products, CANEX- branded gift cards, or third-party gift cards
• CANEX Credit Plan Payments (where accepted)
• Delivery charges
• Eco fees or levies
• Bottle deposit/returns (where accepted)
• Gift with purchases
• Charitable donations
• Provincial taxes, federal taxes, and harmonized taxes
• Stamps, postal services and merchandise
• Garbage tags
• Event tickets
• CANEX CF One Rewards Points redemption on a transaction (cannot earn points on dollar amounts where points were redeemed to pay for the purchase)
• Admin Fees
• Tire Recycling Fee

CANEX CF One Rewards Points cannot be redeemed on the purchase of the following items/services, where sold:

• Any cigarettes and tobacco products
• Lottery tickets
• Alcohol, beer or wine
• Bus tickets or bus passes
• Phone cards
• Gift cards and prepaid card products, or third-party gift cards
• Garbage tags
• Event tickets
• Delivery Charges

Any other items specified as exclusions from time to time or where prohibited by law. Please refer to the CANEX CF One Rewards Program Terms and Conditions as the main source and most current list of exclusions.

For in-store purchases, Points will be available for redemption on your next purchase if you reach one of the redemption levels.

For CANEX.ca purchases, points will be available for your online order once the purchase has been shipped. At that point, your CANEX CF One Rewards Points are earned based on the online purchase date.

Using your CF One Card, your CANEX CF One Rewards Points can be redeemed in-store at all participating CANEX store locations across Canada. Online Points redemption on CANEX.ca is currently not available. When it becomes available, keep up to date by following our Facebook. Some exclusions apply for Points redemption.

To redeem your Points in-store, present your CF One Card prior to payment for your purchase. Points can be redeemed as soon as you reach the first redemption level (800 points for $10) or any of the redemption levels shown above. Points cannot be redeemed or exchanged for cash.

The CF One card is the one card you need to access programs and services delivered by Canadian Forces Morale and Welfare Services. The CF One card consolidates the functions of several cards into a single card.  It easily and accurately confirms your membership within the Canadian military community of one million strong and provides you with access to both the CANEX CF One Rewards Program (the program that rewards you for shopping at CANEX) and the CF Appreciation Program (the official discount program of the Canadian Armed Forces community).  In the future, it will also be the one card to access PSP programs and services, messes, specialty interest activities and more.

The CF One card replaces the CANEX ClubXTra card and the CF Appreciation card. Although the CF One merges the cards, please note that the CANEX and CF Appreciation program are still separate entities.

• CF Appreciation: The CF Appreciation Program grows daily to include thousands of industry partners at locations locally, nationally and internationally.  Whether planning a vacation, shopping for a new car, or just looking for an evening on the town, CF Appreciation offers will help you have fun for less.  Visit www.cfappreciation.ca. Click on the discounts menu option and choose the category of interest.  You can search locally and nationally for the goods and services provider of your choice.
• CANEX CF One Rewards: CANEX CF One Rewards has been enhanced with revised point accrual and redemption levels, in-store point redemption, point balance printed on receipts, interactivity and online access to your account information and much more.  Visit canex.ca/rewards for complete program details, promotions, and to learn more today!

Your CF One card is not a valid identification card, rather it is a means for service providers to recognize you as a member of the military community.  You may be required to present valid photo identification, but the CF One card already demonstrates your affiliation with the CAF.

Please visit http://www.bac-lac.gc.ca/eng/discover/military-heritage/Pages/obtain-copies-military-service-files.aspx to obtain service records used in the validation process. Other forms of acceptable information for the validation process include a copy of, your record of service card, your service certificate, discharge papers, a pension statement or any written correspondence with the CAF or veterans affairs.

If you are a spouse or a dependent of a CAF Community member you are eligible to participate in the program. Immediate family is defined as spouse and/or any dependents under the age of 21. If the child is a full-time student, they will be eligible until the age of 25.

For information on obtaining service records please visit http://www.collectionscanada.gc.ca/genealogy/022-909.007-e.html

All information gathered and collected by CF One will be kept confidential and will not be sold, or shared with any external organization. For more information please refer to our Privacy Policy.

You may update your address and contact information  by clicking here or by simply contacting the CF One Membership office by email at cf1fc@cfmws.com or by phone at 1-855-245-0330 #6.  Make sure to provide your CF One card number, old and new address, and first and last name.

1.   I am attempting to login to CANEX using my CF One Card  Please visit  canex.ca/Rewards and also note that the document you received with your CF One card contains the PIN # required to login.
2.   I am attempting to login to CF One  The ‘Login’ link on the CF One page is for employees of CFMWS, if you are attempting to login to CANEX to see and manage your points, please visit canex.ca/Rewards  Please note that the document you received with your CF One card contained the PIN # required to login. If you no longer have your PIN information, please contact the CF One Membership office.
3.   I am attempting to login to CF Appreciation  There is no login required for the CF appreciation program. Please visit www.cfappreciation.ca

Since your CANEX account uses your CF One credentials, you will need to reset your password through CAF Connection:

1. Visit Manage Your Profile (cafconnection.ca)
2. Select “Change your password”
3. Enter your CF One Card Number and select “Continue”
4. Select which “Email ID” you want the verification code sent to and select “Continue”
5. You will then receive an email containing your verification code. Enter this code in the “Verification Code” field, and select “Continue”
6. Enter your new password in both fields, making sure they are identical. Please note passwords must be at least 8 characters long and contain at least one number and one capital letter. Enter the captcha characters found in the picture, then select “Set / Reset Password”
7. You will then receive a “Password Reset Acknowledgement” email and your new password will be automatically activated

CF One cards have been mailed to all CF Appreciation program cardholders.  Old cards will be deactivated and should be destroyed.  If you have not yet received your CF One card please contact the CF One membership office at 1-855-245-0330 #6.

Visit www.cfappreciation.ca. Click on the discounts menu option and choose the category of interest.  You can search locally and nationally for the goods and services provider of your choice.

Click here to register your spouse and eligible dependents. Please make sure to choose the appropriate Family of... category at Step 1.
You can also print and submit the registration form by mail.  If you are unable to print, please contact the CF One Membership office by email or by phone at 1-855-245-0330 #6 and we'll gladly send you the registration form by mail.

Canadian Forces Morale and Welfare Services (CFMWS) is responsible for administering Non-Public Property (NPP) on behalf of the Chief of Defence Staff (CDS) and for delivering selected public morale and welfare programs, services, and activities to eligible members on behalf of the Chief of Military Personnel (CMP).

Go online to CANEX.ca and begin to shop for your desired items. Select the items you would like to order and add them to your cart. From your cart, select the "Pick up in Store" option. Select your local CANEX store and complete your order.

After placing your order, you will receive a series of email messages. First, you will get an order confirmation acknowledging receipt of your order. Then, you will receive a Pick up in Store notification email when your order is ready to be picked up at the location you selected.

When your order is ready, you will receive a Pick up in Store notification email which will include instructions for picking up your order.

Pick up in Store orders are free of charge.

Orders will typically be processed within 1 business day. Please wait for your Pick up in Store notification email before going to the store as processing times may vary.

After you receive your Pick up in Store notification email, go to your pick up location and head to the register with an "Online Order Pick Up Here" sign.

For products carried in our stores, you can view product availability by looking at the Store Availability section on the product page. At checkout, the product availability will also be displayed when you are selecting your pick up location.

To complete your Pick up in Store online order all items need to be in stock at your selected store. Remove any out of stock items from your cart to complete your order.

Please bring your order number, an electronic or paper copy of your Pick up in Store notification email, and a piece of government-issued photo ID to show the store. The name on the ID must match the name on the order confirmation.

Your order will be held at your chosen pick up location for 10 days. If you fail to pick up your order it will be cancelled and you will receive a full refund to the original payment method. If you require an extension, please contact our team at www.canex.ca/contact.

This feature is currently unavailable. If you require assistance, please contact customer care at www.canex.ca/contact.

If you need to cancel your order, please contact customer care at www.canex.ca/contact.

Our standard return policy applies to Pick up in Store orders. For more information visit https://www.canex.ca/en/canex-return-policy. The customer will be responsible for returning the item to the store.

Yes, please see staff at time of pick up for more information regarding price adjustments. For more information on our price matching policy please visit https://www.canex.ca/en/canex-price-match-policy.

Not all of our stores are able to process pick up orders.

An e-Gift Card, or electronic gift card, is a digital version of a traditional gift card that can be purchased and delivered online. 

CANEX e-Gift Cards can be redeemed both online and in CANEX stores 

You can purchase an e-Gift Card through our partner site, operated by GIVEX here

e-Gift Cards can have any value between $10.00 CAD and $500.00 CAD 

The recipient will receive their e-Gift Card via email to the recipient address entered on the product page 

No, there is no expiry date for e-Gift Cards 

Yes, our e-Gift Cards can be used for multiple purchases, any remaining balance will stay on the card for future transactions 

Check the balance of your e-Gift Card here 

e-Gifts Cards are final sale and cannot be returned or refunded 

If you paid for order using only an e-Gift Card, you can return your order by following our standard Return Policy.

If you used multiple tenders to pay for your order (ex: e-Gift Card and a Credit Card):

1. In-Person Return: Contact Member Customer Service Centre via email at Service@cfmws.com for assistance. Member Customer Service Centre to provide tender breakdown by email. Bring the tender breakdown email and your Order Confirmation email to a store to process the return in-person.
2. Return by Mail: Contact Member Customer Service Centre to assist you in the process.

Please note: CANEX cannot process returns for multiple tender e-Gift Card orders without either an invoice or CF One Number

Accepted methods of payment include Visa, MasterCard, and American Express. Please note the CANEX CF One No Interest Credit Plan cannot be used to purchase e-Gift Cards.  

No, you may use an e-Gift Card to purchase all products offered by CANEX.  

If you need help with your e-Gift Card, email us at service@cfmws.com or call 1-877-441-6161 (Monday - Friday: 9am - 9pm EST, Saturday - Sunday: 9am - 5pm EST) 

No, e-Gift Cards are excluded from all in-store and online promotions 

GIVEX is a partner company of CANEX specializing in e-Gift Cards that allow consumers and businesses to securely send gift cards over the internet. 

No, you may checkout as a guest, or you can create an account here to purchase an e-Gift Card. Please note that this is a separate account from CANEX.ca.  

A maximum of 10 e-Gift Cards can be purchased per transaction.