Why is the item I am interested in purchasing not eligible for return or exchange?

We do our best to accommodate member needs with our return policy, however, due to the nature of select products we are unable to refund or exchange certain items available at CANEX. The reasons an item may be final sale can include:

• The item is custom made specifically for your order
• The item is of a personal nature and cannot be returned due to hygienic reasons
• The item is oversized and cannot be returned by mail
• The item is a CANEX Gift Card, Third Party Gift Card or Pre-paid card

Any item that is final sale will be clearly marked in the product description. If you receive a defective item, please refer to the manufacturer’s warranty or contact service@cfmws.com. For more information on the CANEX Return Policy, please visit https://www.canex.ca/faq.