1. Who is the main propane provider for the CANEX Home Heating Program?
2. What is the CANEX Home Heating Program discount?
3. Why are rebate cheques no longer mailed each July?
4.  I previously received a CANEX propane discount through another provider. Do I need to reapply with Avenir Energy?
5. Can I switch to Avenir Energy if they service my area?
6. How do I know if my area is covered by the CANEX Home Heating Program?
7. How long does it take to hear back after applying?
8. How are propane refills scheduled?
9. Is emergency propane delivery available during winter or outages?
10. Do they install propane tanks for new customers?
11. How can I contact customer support?
12. Can I read reviews or testimonials from other customers?

1. Who is the main propane provider for the CANEX Home Heating Program?
2. What is the CANEX Home Heating Program discount?
3. Why are rebate cheques no longer mailed each July?
4.  I previously received a CANEX propane discount through another provider. Do I need to reapply with Avenir Energy?
5. Can I switch to Avenir Energy if they service my area?
6. How do I know if my area is covered by the CANEX Home Heating Program?
7. How long does it take to hear back after applying?
8. How are propane refills scheduled?
9. Is emergency propane delivery available during winter or outages?
10. Do they install propane tanks for new customers?
11. How can I contact customer support?
12. Can I read reviews or testimonials from other customers?

Avenir Energy is the official propane provider for the CANEX Home Heating Program. As a proudly Canadian-operated company, Avenir delivers safe, reliable propane service coast-to-coast, with a strong focus on customer care and community support.

Eligible customers receive an 8¢ per litre discount off the regular delivered price of propane. This exclusive offer is available to Canadian Armed Forces members, veterans, civilian DND or NPF employees, and RCMP members with a valid CFOne card.

In addition, Avenir Energy offers up to $350 in discounts on propane furnaces, boilers, and water heaters through the CANEX Home Heating Program. *

_{*Equipment supply and installation may vary by location. Please check with your local branch.}

To simplify the process and provide immediate savings, the rebate has been replaced with an instant discount at the time of delivery. This means no more waiting for a cheque—your savings are applied directly to your propane bill.

No reapplication is necessary. If you received the CANEX discount through Ultramar, Island Petroleum, Sparlings, Bluewave Energy, or Columbia Fuels, your discount will continue seamlessly with Avenir Energy.

Absolutely! You can apply for the discount through the CANEX Home Heating Program website. Once your application is submitted, we will confirm if service is available in your area and an Avenir representative will guide you through the setup process.

Submit an application online, and a representative will contact you to confirm service availability in your region.

You can typically expect a response within two weeks of submitting your application.

Avenir Energy offers multiple delivery options:

Tank Monitoring Delivery: Avenir uses wireless tank monitors to track your tank levels and help schedule your next propane tank refill. Tank monitors allow us to track your real time tank levels and plan your next propane refill with greater accuracy. You can also track your real time tank levels too, through their My Account portal or by downloading the Nee-Vo Otodata App on your smartphone.

Automatic Delivery: With convenient automatic propane delivery, Avenir will manage your propane refills by factoring in your usage, your appliances and weather forecasts. Automatic deliveries can also be scheduled for a fixed time span.

By Request: You can manually request a refill when your tank reaches around 20%.

_{Note: Credit approval is required for all delivery options.}

Yes. Avenir Energy provides 24/7 emergency service to ensure you’re never left without heat when you need it most. They offer full-service HVAC support in most regions, from appliance installation to emergency service, customers only need to make one call.

Yes. Avenir installs propane tanks tailored to your needs, considering appliance BTU load, usage, property layout, and local regulations. Installation is handled by certified technicians following all safety codes.

You can reach Avenir Energy through the following regional numbers:

Atlantic: 1-888-710-4967

Quebec: 1-866-824-6778

Ontario: 1-800-561-7727

Prairies: 1-780-712-6111

Pacific: 1-888-710-4425

Or email: customer.service@avenirenergy.ca

Yes! Visit Avenir Energy on Google or Facebook to read real customer reviews and experiences.

1. Who is the main oil provider for the CANEX Home Heating Program?
2. What is the CANEX Home Heating Program discount?
3. Why are rebate cheques no longer mailed each July?
4. How do I know if my area is covered by the CANEX Home Heating Program?
5. How often can I expect fuel deliveries? Is there a specific schedule or can I request deliveries as needed?
6. How long does it take to hear back after applying?
7. Do they offer emergency fuel deliveries in case I run out unexpectedly during colder months?
8. Do they provide tank installations for new customers?
9. How can I reach your customer support? Is there a dedicated helpline for urgent issues?
10. Can I read reviews or testimonials from other customers?

The following brands support the CANEX Home Heating Oil Program: Island Petroleum, Ultramar, Bluewave Energy and Columbia Fuels.

Eligible customers receive an 8¢ per litre discount off the regular delivered price of oil. This exclusive offer is available to Canadian Armed Forces members, veterans, civilian DND or NPF employees, and RCMP members with a valid CFOne card.

We’ve opted for immediate savings instead to simplify our process – bringing greater savings to you! The rebate has been replaced with an instant discount at the time of delivery. This means no more waiting for a cheque—your savings are applied directly to your oil bill.

Submit an application online, and a representative will contact you to confirm service availability in your region. Oil customers can generally be assured we have coverage across Canada.

You can choose to place your fuel deliveries as you need to; or you can choose Automatic delivery. Automatic delivery customers have their tanks monitored by [fuel brand] and receive deliveries when you need them. Delivery schedules are based on current weather conditions and past usage.

_{*Customers need to be credit-approved for Will Call delivery (with terms) or Automatic Delivery}

You can typically expect a response within two weeks of submitting your application.

Yes. Emergency services are available to all customers.

Most oil customers already have an oil tank in place. Your oil tank needs to be inspected before you can receive a delivery. Our oil providers also sell oil tanks in select regions if you need to replace yours.

Island Petroleum
Charlottetown: 902-566-5011          
Summerside: 902-436-2211             
Toll free: 1-888-468-3888     
IslandPetro@Parkland.ca

Ultramar Atlantic
1-888-468-3888
Ultramar.ATL@parkland.ca

Ultramar Ontario

1-800-267-3501
Ultramar.ON@parkland.ca

Ultramar Quebec     
1-800-214-2468
chauffageultramar@parkland.ca

Bluewave Energy
To find a local branch, see BluewaveEnergy.ca/locations
BluewaveEnergy@Parkland.ca

Columbia Fuels

1-877-500-4328
ColumbiaFuels@Parkland.ca

Yes! You can find us on Facebook by brand.