CANEX will refund, credit or exchange purchases within 30 days of purchase. Proof of purchase required. Items must be sealed/unopened (for sanitary reasons). All returned products are subject to an inspection. Refunds will be processed onto the original payment method, excluding shipping and handling fees if applicable.

More restrictions may apply, for complete return information visit https://www.canex.ca/en/canex-return-policy

Quebec Bill 29

As a Federal Government entity, CANEX is not subject to certain provincial legislation, including the Québec Consumer Protection Act. For greater clarity, CANEX in no way guarantees or provides replacement parts or repair services for products sold in store or online. Customers are responsible for arranging any maintenance or repairs independently through the manufacturer. For support or product-related questions, we recommend contacting the manufacturer directly