You can contact the carrier with the tracking number provided in the shipping confirmation email. Alternatively, you can contact us by emailing Service@cfmws.com or call 1-877-441-6161. Please report missing package immediately.

If you are not home to receive your package the carrier will leave a note with the address of the closest carrier’s outlet where you can pick it up. You will need to show a photo ID in order to claim the package.

To arrange return of the wrong product, please contact us by emailing Service@cfmws.com or call 1-877-441-6161.

Items that are in stock are typically shipped within 7 business days from the purchase date. 

• Certain products shipped from a warehouse in a different region could increase delivery times. Delivery times can vary based on the carrier used.
• Some orders may contain items shipped from several locations, which may result in staggered delivery times. 
• Some orders ship directly from our vendors and may be subject to alternate shipping carriers and delivery times

When your order ships, we will send you an email with a tracking number. If there are several items, multiple shipments may be necessary, and you will receive multiple confirmation emails.

We use both Canada Post and Purolator for most parcel shipments but may rely on other couriers for specific shipments.

CANEX offers FREE shipping for CFOne members some exceptions apply. You must be signed in to your CFOne account on CANEX.ca to qualify for free shipping. Non-members will be charged a flat-rate shipping fee of $15.

For exceptional cases such as shipping to deployed Canadian Armed Forces members overseas please contact us by email at Service@cfmws.com
*Please note that orders outside of Canada do not qualify for Free Shipping.

In order to provide you with the best possible service, CANEX.ca offers a variety of shipping options to choose from:

During the checkout process select from the following options:

In-Store Pick Up: It is fast, free and convenient. Order online and pick up the items at a CANEX location near you. You can pick up items at CANEX locations only if the product is available, and in stock at that location. An email confirmation will be sent to advise you when the item is ready for you to pick up at the selected store.

Ship to Home/Standard Delivery Economical delivery method. CANEX offers FREE shipping on most orders over $50 (before taxes, fees, and promo codes) - some exceptions apply.  Shipping charge of $5 will apply to your purchase for orders under $50 (before taxes, fees, and promo codes)

NOTE: To ensure that orders shipped to PO boxes and rural route addresses get to their proper destination, please include a physical street address, highway number and/or contact phone number when you place your order.

*Delivery services may vary by carrier or location and may require pickup of product(s) at a local postal outlet or distribution center.

After placing your order, an order confirmation email will be sent to you that contains the tracking number for either Canada Post or Purolator. You can then use the tracking number to monitor the status of your order. You can also obtain the carrier and tracking number through the Order Status page on CANEX.ca.

• Canada Post Tracking
• Purolator Tracking
• CANPAR Tracking
• UPS Tracking

*Please note that tracking may not be available for up to 24 hours after your order has been shipped. Tracking numbers do not apply to Scheduled Delivery items.

If you wish to speak with us, one of our Member Customer Service agents would be happy to help.

Member Customer Service:

Email: Service@cfmws.com

Phone: 1-877-441-6161

Hours of Operations:
Monday - Friday: 9am - 9pm EST.
Saturday - Sunday: 9am - 5pm EST