CANEX Return Policy

In-Store & Online

Returns for refunds must include complete original packaging and contents, including accessories, manuals, software, bundles and any gifts or codes from the initial purchase. All items must be in original, re-salable condition including original software and operating system and accompanied by the original invoice. Incomplete or physically damaged products will not be accepted. All returned products are subject to an inspection. Refunds will be processed onto the original payment method, excluding shipping and handling fees if applicable. Products without a proof of purchase will be issued a CANEX gift card in value of the lowest selling price the product was offered within the last 30 days.

Special/Custom Orders are final sale and not eligible for return.

Product	Return Timing	Return Condition	Other Requirements
Electronics
Desktops, Laptops, Tablets, Monitors, Computer Accessories	14 days – The extended return period for CFOne members does not apply	Open or unopen in saleable condition, meaning the product shows no sign of use	You’ll need to remove any loaded software and personal data from the device. Please be aware that we aren’t responsible for any data left on returned products. You’ll also need to turn off any passwords or disable the “Activation lock” prior to the return.
Apple MacBook, iPad, Apple Watches	14 days - The extended return period for CFOne members does not apply	Open or unopen in saleable condition, meaning the product shows no sign of use	From the time of your purchase, warranty and service of your new Apple product will be handled solely by Apple Inc. at 1-800-275-2273. You’ll need to remove any loaded software and personal data from the device. Please be aware that we aren’t responsible for any data left on returned products. You’ll also need to turn off any passwords or disable the “Activation lock” prior to the return.
Gaming Consoles and Accessories	14 days - The extended return period for CFOne members does not apply	Open or unopen in saleable condition, meaning the product shows no sign of use	Manuals, blank warranty cards and other items are included as well as all accessories, bundled products or gifts.
VR Headsets	30 days	Sealed/unopened (for sanitary reasons)	From the time of your purchase, warranty and service of your new Meta Quest product will be handled solely by © Facebook Technologies, LLC. at https://support.oculus.com/
Video Games	30 days	Sealed/unopened
Headphones (Including Gaming);	30 days	Sealed/unopened (for sanitary reasons)
Apple AirPods	30 days	Sealed/unopened (for sanitary reasons)	From the time of your purchase, warranty and service of your new Apple product will be handled solely by Apple Inc. at 1-800-275-2273.
TV’s, Soundbars, TV Mounts	14 days - CFOne members return policy extended to 30 days	Open or unopen in saleable condition, meaning the product shows no sign of use
Speakers, Portable and Home Audio	14 days - CFOne members return policy extended to 30 days	Open or unopen in saleable condition, meaning the product shows no sign of use
Smart Home	14 days - The extended return period for CFOne members does not apply	Open or unopen in saleable condition, meaning the product shows no sign of use	Manuals, blank warranty cards and other items are included as well as all accessories, bundled products or gifts.
Wearables, GPS Handhelds	30 days	Open or unopen in saleable condition, meaning the product shows no sign of use	After 30 days, contact Fitbit® Customer Service at www.fitbit.com for service of your product.
Cameras	14 days - The extended return period for CFOne members does not apply	Open or unopen in saleable condition, meaning the product shows no sign of use	Manuals, blank warranty cards and other items are included as well as all accessories, bundled products or gifts.
Furniture and Appliances
Furniture	30 days	Must be unassembled and in the original packaging.	All product subject to an inspection
Mattresses	14 days - The extended return period for CFOne members does not apply	Sealed/unopened (for sanitary reasons)
Major and Small Appliances	30 days	Must be unassembled and in the original packaging.	All product subject to an inspection
Clothing, Accessories and Footwear
Clothing, Accessories and Footwear	30 days	Unworn and with original tags
Items Not Eligible for Return
Special Orders/Configured and customized products	Custom sized jewelry	Delivery Fees	Final Sale, Floor Model and As-Is products
Items of a personal nature (undergarments, bathing suits, jewelry, electric razors, women’s personal products, hair brushes & combs, personal fitness equipment & accessories etc.)	CANEX Gift Cards, Third Party Gift Cards and Pre-paid cards	Food, vitamins, supplements, and shopping bags	Items designated as Extended Aisle (EA3)
Extended Aisle Return Policy
Extended Aisle producsts are sold by our trusted partners through Canex.ca. Because of this they have their own reutrn policies (specificed by each seller). Items with EA1 and EA2 designations that follow our current return policy and are eligable to be returned in store or online, while EA3 designated items are final sale and cannot be returned.
If you're not sure if your product is an Extended Aisle prodcut, check its product page, looking at the description of the item there will be a designation of EA1, EA2 or EA3.

CANEX reserves the rights to change the terms and conditions of this policy without notice. In the case of disagreements or discrepancies, our Return and Exchange Policy (posted online) shall take precedence.