CANEX Return Policy

Update: Holiday Return Period

Non-CF One Members: Items purchased between November 1, 2022 and December 24, 2022 may be exchanged or refunded until the close of business on January 31, 2023*.

CF One Members: Items purchased between November 1, 2022 and December 24, 2022 may be exchanged or refunded until close of business February 28, 2023*.

We do not accept returns or exchanges on Black Friday (November 25).

*All other Return Policy terms and conditions still apply, no exceptions

Returns for refunds must include complete original packaging and contents, including accessories, manuals, software, bundles and any gifts or codes from the initial purchase. All items must be in original, re-salable condition including original software and operating system and accompanied by the original invoice. Incomplete or physically damaged products will not be accepted. All returned products are subject to an inspection. Refunds will be processed onto the original payment method, excluding shipping and handling fees if applicable. Products without a proof of purchase will be issued a CANEX gift card in value of the lowest selling price the product was offered within the last 30 days.

Special/Custom Orders are final sale and not eligible for return.

Product	Return Timing	Return Condition	Other Requirements
Electronics
Desktops, Laptops, Tablets, Monitors, Computer Accessories	14 days – The extended return period for CF One members does not apply	Open or unopen in saleable condition, meaning the product shows no sign of use	You’ll need to remove any loaded software and personal data from the device. Please be aware that we aren’t responsible for any data left on returned products. You’ll also need to turn off any passwords or disable the “Activation lock” prior to the return.
Apple MacBook, iPad, Apple Watches	14 days - The extended return period for CF One members does not apply	Open or unopen in saleable condition, meaning the product shows no sign of use	From the time of your purchase, warranty and service of your new Apple product will be handled solely by Apple Inc. at 1-800-275-2273. You’ll need to remove any loaded software and personal data from the device. Please be aware that we aren’t responsible for any data left on returned products. You’ll also need to turn off any passwords or disable the “Activation lock” prior to the return.
Gaming Consoles and Accessories	14 days - The extended return period for CF One members does not apply	Open or unopen in saleable condition, meaning the product shows no sign of use	Manuals, blank warranty cards and other items are included as well as all accessories, bundled products or gifts.
VR Headsets	30 days	Sealed/unopened (for sanitary reasons)	From the time of your purchase, warranty and service of your new Meta Quest product will be handled solely by © Facebook Technologies, LLC. at https://support.oculus.com/
Video Games	30 days	Sealed/unopened
Headphones (Including Gaming);	30 days	Sealed/unopened (for sanitary reasons)
Apple AirPods	30 days	Sealed/unopened (for sanitary reasons)	From the time of your purchase, warranty and service of your new Apple product will be handled solely by Apple Inc. at 1-800-275-2273.
TV’s, Soundbars, TV Mounts	14 days - CF One members return policy extended to 30 days	Open or unopen in saleable condition, meaning the product shows no sign of use
Speakers, Portable and Home Audio	14 days - CF One members return policy extended to 30 days	Open or unopen in saleable condition, meaning the product shows no sign of use
Smart Home	14 days - The extended return period for CF One members does not apply	Open or unopen in saleable condition, meaning the product shows no sign of use	Manuals, blank warranty cards and other items are included as well as all accessories, bundled products or gifts.
Wearables, GPS Handhelds	30 days	Open or unopen in saleable condition, meaning the product shows no sign of use	After 30 days, contact Fitbit® Customer Service at www.fitbit.com for service of your product.
Cameras	14 days - The extended return period for CF One members does not apply	Open or unopen in saleable condition, meaning the product shows no sign of use	Manuals, blank warranty cards and other items are included as well as all accessories, bundled products or gifts.
Furniture and Appliances
Furniture	30 days	Must be unassembled and in the original packaging.	All product subject to an inspection
Mattresses	14 days - The extended return period for CF One members does not apply	Sealed/unopened (for sanitary reasons)
Major and Small Appliances	30 days	Must be unassembled and in the original packaging.	All product subject to an inspection
Clothing, Accessories and Footwear
Clothing, Accessories and Footwear	30 days	Unworn and with original tags
Items Not Eligible for Return
Special Orders/Configured and customized products	Custom sized jewelry	Delivery Fees	Final Sale, Floor Model and As-Is products
Items of a personal nature (undergarments, bathing suits, jewelry, electric razors, women’s personal products, hair brushes & combs, personal fitness equipment & accessories etc.)	CANEX Gift Cards, Third Party Gift Cards and Pre-paid cards	Food, vitamins, supplements, and shopping bags	Items designated as Extended Aisle (EA3)
Extended Aisle Return Policy
Extended Aisle products are sold by our trusted partners through Canex.ca. Because of this they have their own return policies (specified by each seller). Items with EA1 and EA2 designations that follow our current return policy and are eligible to be returned in store or online, while EA3 designated items are final sale and cannot be returned.
If you're not sure if your product is an Extended Aisle product, check its product page, looking at the description of the item there will be a designation of EA1, EA2 or EA3.

CANEX reserves the rights to change the terms and conditions of this policy without notice. In the case of disagreements or discrepancies, our Return and Exchange Policy (posted online) shall take precedence.

In-Store & Online

CANEX will refund, credit or exchange purchases within 30 days of purchase, provided the item is returned with proof of purchase and complete in the original packaging, unopened and unused.*

CF One members can return, credit or exchange purchases within 60 days of purchase, provided the item is returned with proof of purchase and in the original packaging, unopened and unused.*

Refunds, where applicable, are completed in the tender of the original purchase. CANEX CF One Rewards Points, including bonus points if applicable, will be deducted for returned items. See CANEX CF One Rewards Terms and Conditions (canex.ca/en/rewards-terms-and-conditions) for more details

*Return Policy Terms & Conditions:

Product	Exceptions
Tablets, Notebooks, Desktop Computers, Desktop Components, Drones, Cameras, Camera Lenses, Gaming Consoles and Phones.	May only be returned or exchanged within 14 days of purchase. The extended return period for CF One members does not apply
Products Without a Proof of Purchase	Items returned without a receipt in-store will be issued a CANEX gift card in the value of the lowest selling price the product was offered within the past 30 days
Opened, Damaged or Not Resalable Condition Products	Products that are opened, damaged or are not in resalable condition may not be eligible for a refund or exchange. All products are subject to an inspection.
Gift(s) or Bonus Item(s) with Purchase	Gift(s) or Bonus item(s) must also be returned, for the purchase to qualify for a refund.
Ink Cartridges, Media, Memory Cards, Software, DVDs, CDs, Headphones, and Earbuds	May only be refunded, credited or exchanged if unopened. All products are subject to an inspection
Clothing, Accessories and Footwear	Must be unworn and with the original tags. Online: We offer free return shipping on clothing and footwear products.
Non-Returnable Products	These include the following: CANEX Gift Cards, Third Party Gift Cards and Pre-paid cards; Long Distance cards and Cell phone cards; Configured and customized products; Downloadable software, microprocessors, video cards, & motherboards; Custom sized jewellery; Items of a personal nature (undergarments, bathing suits, jewellery, electric razors, women’s personal products, hair brushes & combs, personal fitness equipment & accessories etc.); Delivery Fees; Final Sale, Floor Model and As-Is products
Mattresses	Must be unopened and unused. All products subject to an inspection.
Furniture, Small Electronics and Major Appliances	Must be unassembled and in the original packaging. All product subject to an inspection.
ONLINE: Grocery, Supplements, Coffee, Meal Replacements, Protein Bars, Cleaning Supplies and Vitamins	Refund only, should product arrive damaged. No exchanges.

Welcome to CANEX.ca, Canada’s Military Store!

As a proud division of the Canadian Forces Morale and Welfare Services, CANEX has developed this exclusive shopping website to better serve the retail needs of the Canadian Armed Forces (CAF) Community.

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