CANEX Return Policy
COVID-19: RETURN POLICY UPDATE
Revised: June 1st 2020
The continued spread of Coronavirus (COVID-19) in Canada and around the world has understandably raised concerns for you and your families. Your wellbeing and safety remains our top priority as this situation continues to evolve. We’ve temporarily updated our CANEX Return Policy as follows:
- Any purchase made between March 1st 2020 to April 7th 2020 is eligible for a 30-day extension to our CANEX Return Policy.
- Any purchases made between April 8th 2020 to May 31st 2020 is eligible for a 30-day extension to our CANEX Return Policy.
- Any purchases made as of June 1st 2020 will follow our general CANEX Return Policy.
Thank you for your understanding during this unprecedented time.
Take care of yourself and each other,
Your CANEX family
Update: Holiday Return Period
Non-CFOne Members: Items purchased between November 1, 2021 and December 24, 2021 may be exchanged or refunded until the close of business on January 31, 2022*.
CFOne Members: Items purchased between November 1, 2021 and December 24, 2021 may be exchanged or refunded until close of business February 28, 2022*.
We do not accept returns or exchanges on Black Friday (November 26).
*All other Return Policy terms and conditions still apply, no exceptions.
In-Store & Online
CANEX will refund, credit or exchange purchases within 30 days of purchase, provided the item is returned with proof of purchase and complete in the original packaging, unopened and unused.*
CFOne members can return, credit or exchange purchases within 60 days of purchase, provided the item is returned with proof of purchase and in the original packaging, unopened and unused.*
Refunds, where applicable, are completed in the tender of the original purchase. CANEX Rewards Points, including bonus points if applicable, will be deducted for returned items.
See CANEX Rewards Terms and Conditions (canex.ca/en/rewards-terms-and-conditions) for more details.
*Return Policy Terms & Conditions:
| Product | Exceptions |
|---|---|
| Tablets, Notebooks, Desktop computers, desktop components, drones, cameras camera lenses, gaming consoles and phones | May only be returned within 14 days of purchase. The extended return period for CFOne members does not apply. |
| Products without a proof of purchase | Items returned without a receipt in-store will be issued a CANEX gift card in the value of the lowest selling price the product was offered within the past 30 days |
| Opened, damaged or not resalable condition products | Products that are opened, damaged or are not in resalable condition may not be eligible for a refund or exchange. All returned products are subject to an inspection. |
| Gifts or Bonus Items with Purchase | Gifts or bonus items must also be returned, for the purchase to qualify for a refund. |
| Ink cartridges, media, memory cards, software, DVDs, CDs, Headphones, and Earbuds | May only be refunded, credited or exchanged if unopened. All products are subject to an inspection. |
| Clothing, accessories and Footwear. | Must be unworn and with the original tags Online: We offer free return shipping on clothing and footwear products. |
| Not returnable products | These include the following: • CANEX Gift Cards, Third Party Gift Cards and Pre-paid cards • Long Distance cards and Cell phone cards • Configured and customized products • Downloadable software, microprocessors, video cards, & motherboards • Custom sized jewelry • Items of a personal nature (undergarments, bathing suits, jewelry, electric razors, women’s personal products, hair brushes & combs, personal fitness equipment & accessories etc.) • Delivery Fees • Final Sale, Floor Model and As-Is products |
| Mattresses | Must be unopened and unused. All products subject to an inspection. |
| Furniture, small electronics and Major Appliances. | Must be unassembled and in the original packaging. All product subject to an inspection. |
| ONLINE: grocery, supplements, coffee, meal replacements, protein bars, cleaning supplies and vitamins. | Refund only, should product arrives damaged. No exchanges. |
Welcome to CANEX.ca, Canada’s Military Store!
As a proud division of the Canadian Forces Morale and Welfare Services, CANEX has developed this exclusive shopping website to better serve the retail needs of the Canadian Armed Forces (CAF) Community.
By clicking here, you confirm that you are a member of the Canadian Armed Forces or part of the extended CAF community.