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CANEX Return Policy

Update: Holiday Return Period


Non-CF One Members: Items purchased between November 1, 2022 and December 24, 2022 may be exchanged or refunded until the close of business on January 31, 2023*.

CF One Members: Items purchased between November 1, 2022 and December 24, 2022 may be exchanged or refunded until close of business February 28, 2023*.

We do not accept returns or exchanges on Black Friday (November 25).

*All other Return Policy terms and conditions still apply, no exceptions

 

Product Return Timing Return Condition Other Requirements
Electronics
Desktops, Laptops, Tablets, Monitors, Computer Accessories 14 days – The extended return period for CFOne members does not apply Open or unopen in saleable condition, meaning the product shows no sign of use You’ll need to remove any loaded software and personal data from the device. Please be aware that we aren’t responsible for any data left on returned products. You’ll also need to turn off any passwords or disable the “Activation lock” prior to the return.
Apple MacBook, iPad, Apple Watches 14 days - The extended return period for CFOne members does not apply Open or unopen in saleable condition, meaning the product shows no sign of use From the time of your purchase, warranty and service of your new Apple product will be handled solely by Apple Inc. at 1-800-275-2273. You’ll need to remove any loaded software and personal data from the device. Please be aware that we aren’t responsible for any data left on returned products. You’ll also need to turn off any passwords or disable the “Activation lock” prior to the return.
Gaming Consoles and Accessories 14 days - The extended return period for CFOne members does not apply Open or unopen in saleable condition, meaning the product shows no sign of use Manuals, blank warranty cards and other items are included as well as all accessories, bundled products or gifts.
VR Headsets 30 days Sealed/unopened (for sanitary reasons) From the time of your purchase, warranty and service of your new Meta Quest product will be handled solely by © Facebook Technologies, LLC. at https://support.oculus.com/
Video Games 30 days Sealed/unopened  
Headphones (Including Gaming); 30 days Sealed/unopened (for sanitary reasons)  
Apple AirPods 30 days Sealed/unopened (for sanitary reasons) From the time of your purchase, warranty and service of your new Apple product will be handled solely by Apple Inc. at 1-800-275-2273.
TV’s, Soundbars, TV Mounts 14 days - CFOne members return policy extended to 30 days Open or unopen in saleable condition, meaning the product shows no sign of use  
Speakers, Portable and Home Audio 14 days - CFOne members return policy extended to 30 days Open or unopen in saleable condition, meaning the product shows no sign of use
Smart Home 14 days - The extended return period for CFOne members does not apply Open or unopen in saleable condition, meaning the product shows no sign of use Manuals, blank warranty cards and other items are included as well as all accessories, bundled products or gifts.
Wearables, GPS Handhelds 30 days Open or unopen in saleable condition, meaning the product shows no sign of use After 30 days, contact Fitbit® Customer Service at www.fitbit.com for service of your product.
Cameras 14 days - The extended return period for CFOne members does not apply Open or unopen in saleable condition, meaning the product shows no sign of use Manuals, blank warranty cards and other items are included as well as all accessories, bundled products or gifts.
Furniture and Appliances
Furniture 30 days Must be unassembled and in the original packaging. All product subject to an inspection
Mattresses 14 days - The extended return period for CFOne members does not apply Sealed/unopened (for sanitary reasons)  
Major and Small Appliances 30 days Must be unassembled and in the original packaging. All product subject to an inspection
Clothing, Accessories and Footwear
Clothing, Accessories and Footwear 30 days Unworn and with original tags  
Items Not Eligible for Return
Special Orders/Configured and customized products Custom sized jewelry Delivery Fees  Final Sale, Floor Model and As-Is products
Items of a personal nature (undergarments, bathing suits, jewelry, electric razors, women’s personal products, hair brushes & combs, personal fitness equipment & accessories etc.) CANEX Gift Cards, Third Party Gift Cards and Pre-paid cards Food, vitamins, supplements, and shopping bags Items designated as Extended Aisle (EA3)
Extended Aisle Return Policy
Extended Aisle producsts are sold by our trusted partners through Canex.ca. Because of this they have their own reutrn policies (specificed by each seller). Items with EA1 and EA2 designations that follow our current return policy and are eligable to be returned in store or online, while EA3 designated items are final sale and cannot be returned.

If you're not sure if your product is an Extended Aisle prodcut, check its product page, looking at the description of the item there will be a designation of EA1, EA2 or EA3.

CANEX reserves the rights to change the terms and conditions of this policy without notice. In the case of disagreements or discrepancies, our Return and Exchange Policy (posted online) shall take precedence.

 

 

 

In-Store & Online

CANEX will refund, credit or exchange purchases within 30 days of purchase, provided the item is returned with proof of purchase and complete in the original packaging, unopened and unused.*

CF One members can return, credit or exchange purchases within 60 days of purchase, provided the item is returned with proof of purchase and in the original packaging, unopened and unused.*

Refunds, where applicable, are completed in the tender of the original purchase. CANEX CF One Rewards Points, including bonus points if applicable, will be deducted for returned items. See CANEX CF One Rewards Terms and Conditions (canex.ca/en/rewards-terms-and-conditions) for more details

*Return Policy Terms & Conditions:

Product Exceptions
Tablets, Notebooks, Desktop Computers, 
Desktop Components, Drones, Cameras, 
Camera Lenses, Gaming Consoles and Phones.
May only be returned or exchanged within 14 days of purchase.
The extended return period for CF One members does not apply
Products Without a Proof of Purchase Items returned without a receipt in-store will be issued a CANEX gift card in the value of the lowest selling price the 
product was offered within the past 30 days
Opened, Damaged or Not Resalable 
Condition Products
Products that are opened, damaged or are not in resalable condition may not be eligible for a refund or exchange. 
All products are subject to an inspection.
Gift(s) or Bonus Item(s) with Purchase Gift(s) or Bonus item(s) must also be returned, for the purchase to qualify for a refund.
Ink Cartridges, Media, Memory Cards, Software, 
DVDs, CDs, Headphones, and Earbuds
May only be refunded, credited or exchanged if unopened. 
All products are subject to an inspection
Clothing, Accessories and Footwear Must be unworn and with the original tags.
Online: We offer free return shipping on clothing and footwear products.
Non-Returnable Products These include the following: CANEX Gift Cards, Third Party Gift Cards and Pre-paid cards; Long Distance cards and 
Cell phone cards; Configured and customized products; Downloadable software, microprocessors, video cards, & 
motherboards; Custom sized jewellery; Items of a personal nature (undergarments, bathing suits, jewellery, electric 
razors, women’s personal products, hair brushes & combs, personal fitness equipment & accessories etc.); Delivery 
Fees; Final Sale, Floor Model and As-Is products
Mattresses Must be unopened and unused. All products subject to an inspection.
Furniture, Small Electronics and 
Major Appliances
Must be unassembled and in the original packaging. All product subject to an inspection.
ONLINE: Grocery, Supplements, Coffee, Meal 
Replacements, Protein Bars, Cleaning Supplies 
and Vitamins
Refund only, should product arrive damaged. No exchanges.

Welcome to CANEX.ca, Canada’s Military Store!

As a proud division of the Canadian Forces Morale and Welfare Services, CANEX has developed this exclusive shopping website to better serve the retail needs of the Canadian Armed Forces (CAF) Community.

By clicking here, you confirm that you are a member of the Canadian Armed Forces or part of the extended CAF community.

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