NOTICE:
We are temporarily experiencing service level changes.
At this time our phone service is closed and voicemails will not be monitored.
If you require assistance, please email help@canex.ca.
Monday to Friday, 8:00 a.m. to 4 p.m. EST
We will respond on a priority basis. Please do not send multiple emails for the same inquiry as this will further delay our response time.
We appreciate your patience and understanding.
The easiest way to resolve your issue or question is by emailing us. We will do our best to respond to you in a timely manner.
Email Us: service@cfmws.com
Please include your preferred contact information, your CANEX order number, and a descriptive message.
If you wish to speak with us, one of our Customer Care Agents would be happy to help:
Hours of Operation
Monday - Friday: 9am - 5pm EST.
Saturday: 12 - 4pm EST
CANEX Headquarters
4210 Labelle Street
Ottawa, Ontario K1A 0K2
1-877-441-6161
Fax: 613-996-5661
CANEX Rewards Program 1-877-748-8230
Customer Comments and Feedback
Inquiries about your CANEX Credit Plan - Please contact the National Accounts Receivable Office at NARO1@cfmws.com or 1-866-930-1799.
Welcome to CANEX.ca, Canada’s Military Store!
As a proud division of the Canadian Forces Morale and Welfare Services, CANEX has developed this exclusive shopping website to better serve the retail needs of the Canadian Armed Forces (CAF) Community.
By clicking here, you confirm that you are a member of the Canadian Armed Forces or part of the extended CAF community.