Introducing CANEX e-Gift Cards!

Physical and digital gift cards can now be redeemed both in store and online
Frequently Asked Questions
What is an e-Gift Card?
An e-Gift Card, or electronic gift card, is a digital version of a traditional gift card that can be purchased and delivered online.
Where can I redeem an e-Gift Card?
CANEX e-Gift Cards can be redeemed both online and in CANEX stores.
How can I purchase an e-Gift Card?
You can purchase an e-Gift Card through our partner site, operated by Shift4 (previously GIVEX) here.
Can I customize the amount of an e-Gift Card?
e-Gift Cards can have any value between $10.00 CAD and $500.00 CAD.
How will the recipient receive the e-Gift Card?
The recipient will receive their e-Gift Card via email to the recipient address entered on the product page.
Is there an expiration date for e-Gift Cards?
No, there is no expiry date for e-Gift Cards.
Can I use an e-Gift Card for multiple purchases?
Yes, our e-Gift Cards can be used for multiple purchases, any remaining balance will stay on the card for future transactions.
How do I check the balance of my e-Gift Card?
Check the balance of your e-Gift Card by clicking here.
Can I return or refund an e-Gift Card that I purchased?
e-Gifts Cards are final sale and cannot be returned or refunded.
How do I return an order purchased with an e-Gift Card?
If you paid for order using only an e-Gift Card, you can return your order by following our standard Return Policy.
If you used multiple tenders to pay for your order (ex: e-Gift Card and a Credit Card):
- In-Person Return: Contact Member Customer Service Centre via email at Service@cfmws.com for assistance. Member Customer Service Centre to provide tender breakdown by email. Bring the tender breakdown email and your Order Confirmation email to a store to process the return in-person.
- Return by Mail: Contact Member Customer Service Centre to assist you in the process.
Please note: CANEX cannot process returns for multiple tender e-Gift Card orders without either an invoice or CF One Number.
What payment methods are accepted?
Accepted methods of payment include Visa, MasterCard, and American Express. Please note the CANEX CF One No Interest Credit Plan cannot be used to purchase e-Gift Cards.
Do e-Gift Cards have any restrictions on the products/services they can be used for?
No, you may use an e-Gift Card to purchase all products offered by CANEX.
How do I resolve issues with my e-Gift Card?
If you need help with your e-Gift Card, email us at service@cfmws.com or call 1-877-441-6161 (Monday - Friday: 9am - 9pm EST, Saturday - Sunday: 9am - 5pm EST).
Can I use promotional codes or discounts when purchasing an e-Gift Card?
No, e-Gift Cards are excluded from all in-store and online promotions.
What is Shift4 (previously GIVEX)?
Shift4 (previously GIVEX) is a partner company of CANEX specializing in e-Gift Cards that allow consumers and businesses to securely send gift cards over the internet.
Do I need to create an account to purchase an e-Gift Card?
No, you may checkout as a guest, or you can create an account here to purchase an e-Gift Card. Please note that this is a separate account from CANEX.ca.
How many gift cards can I purchase at one time?
Up to 10 e-Gift Cards may be purchased at one time. For orders of 11 e-Gift Cards or more, a bulk order account must be set up. Please contact CANEX.ecommerce.team@cfmws.com for assistance.
Welcome to CANEX.ca, Canada’s Military Store!
As a proud division of the Canadian Forces Morale and Welfare Services, CANEX has developed this exclusive shopping website to better serve the retail needs of the Canadian Armed Forces (CAF) Community.
By clicking here, you confirm that you are a member of the Canadian Armed Forces or part of the extended CAF community.