Important Shipping Update
We’re experiencing a high volume of orders. Our team is working hard to ship as quickly as possible, but delivery times may be longer than usual.
Need your items sooner? Select Pick Up In Store at checkout for faster pickup.
Holiday Order Shipping Timelines
The CANEX order fulfillment team is working hard to ship your order as quickly as possible. We recommend placing your holiday orders as soon as possible to avoid delay. Orders should be placed before December 18th to avoid disappointment. While we cannot guarantee your order will arrive before December 25th we will pack and ship as quickly as possible.
Worried you will not receive your order in time for the holidays? Select “Pick Up In Store” at checkout to collect your order at your local CANEX store. For more information visit https://www.canex.ca/en/in-store-pickups
Endless Aisle Items:
Some of our items ship from 3rd party vendors and may not adhere to the same timelines above, those items are marked with EA1, EA2, or EA3 in the product title.
Items marked with EA in the product title should be ordered before December 13th to avoid dissapointment. While we cannot guarantee your order will arrive before December 25th our vendors will pack and ship, as quickly as possible.
Note: Endless Aisle items are not available for “Pick Up In Store”
Please contact our Member Customer Service Center if you have any questions.
Notice: CANEX.ca shipments are unaffected by a Canada Post strike, orders will arrive as expected
To prevent any shipping delays due to the possible Canada Post strike, we have switched to Purolator for all CANEX.ca deliveries until the situation changes.
CANEX.ca Orders will be shipped and delivered within our regular timeframe - it is still business as usual.
Please Note: PO Box customers may experience issues with delivery, please contact our Member Customer Service Centre at help@canex.ca for help.
Notice to Customers Regarding Online Shipments
No need to worry, CANEX is shipping orders quickly and on-time.
In the event of a Canada Post strike, CANEX.ca shipments will not be affected except for a few destinations listed below. CANEX is using Purolator to deliver online orders until the Canada Post labour issues are resolved.
*Unfortunately, some members may be affected by this change, specifically orders destined for:
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P.O. boxes
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Fly-in communities
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Remote areas, which may require retrieval from the Purolator pick-up location nearest to your delivery address
If your shipping address includes a PO Box:
- Enter a valid civic address. If your civic address is not accepted at checkout - place your order as usual using your PO Box address.
- After placing your order, contact help@canex.ca with your order number and a civic address.
- We will update your shipping details to ensure your order is delivered without delay.
If you have further questions, please contact our member care team at help@canex.ca.
Notice to Customers Regarding Online Shipments
No need to worry, CANEX is shipping orders quickly and on-time.
CANEX will continue to use Purolator for online deliveries until Canada Post’s labour issues are fully resolved.
While most orders are unaffected, please note that orders placed to the following destinations may still be shipped via Canada Post and could experience delays due to ongoing disruptions:
-
P.O. boxes
-
Fly-in communities
-
Remote areas, which may require retrieval from the Purolator pick-up location nearest to your delivery address
For the best delivery experience we recommend that you avoid using a P.O. Box address if possible.
If you have further questions, please contact our member care team at help@canex.ca.
How to Qualify for Free Shipping
If you do not have a CF One account please sign up here.
If you are having trouble signing-in to your existing CF One account please contact our Member Customer Service Centre at 1-877-441-6161 (toll-free) or by email at help@canex.ca.
For more information please see our FAQ.
CANEX.ca Account |
Shipping Options & Fees |
|
Signed In CF One Member |
Ship to Home: FREE |
|
Signed Out CF One Member |
Ship to Home: $15 Flat Rate |
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Now You Can Pick Up Your CANEX.ca Order at Your Local CANEX Store
Step 1
Shop CANEX.ca and add your desired item(s) to your cart.
Step 2
Proceed to checkout, choose the “Pick Up In Store” option and select your local CANEX store.
Step 3
Wait for an email stating your order is ready for pick up and then head down to your selected store.
New: Buy Online & Pick Up In Store!
CANEX.ca is happy to introduce our new Buy Online, Pick Up In Store delivery option on almost all products available at your local CANEX store. You can use our new product availability feature that is visible on all product pages to ensure that the item is available at your local store. Our stores will work diligently to prepare your order within 24 hours but delays may occur depending on the number of orders.
- Find the product you would like to pick up in store by browsing CANEX.ca or using our search tool.
- Verify the product is available at your local CANEX store using our new product availability tool visible on all product pages.
- Add your item(s) to cart and proceed to the checkout page.
- At checkout select “Pick Up In Store” instead of delivery.
- Select your local CANEX store as the pick up location. Note: All items must be in stock at your location of choice to proceed.
- Complete the checkout process after which you will receive an order confirmation email.
- Please Wait – Once the store has prepared your order you will receive a second email which will let you know that your order is ready for pick up.
- Proceed to your local CANEX store with your Order # and government issued ID. Once in the store look for our “Pick Up In Store” signage or talk to the nearest employee.
In Store Pick Up FAQs
1. How do I place an order to pick up in store?
2. How does the Pick up in Store process work?
3. How will I know when my order is ready?
4. How much will I be charged to pick up in store?
5. How quickly are orders processed and ready for pick up?
6. Where do I pick up my order once I arrive at the store?
7. How can I see if a local store has a particular product in stock?
8. What if an item in my order is not in stock at my pick up location?
9. What do I bring to the store when I go to pick up my order?
10. How long will my order be held in store?
11. Can I send someone else to pick up my order?
12. What if I need to cancel my order?
13. What if I need to return an item(s) that I ordered?
15. Do all CANEX stores support Buy Online Pick Up In Store?
How do I place an order to pick up in store?
Go online to canex.ca and begin to shop for your desired items. Select the items you would like to order and add them to your cart. From your cart, select the "Pick up in Store" option. Select your local canex store and complete your order.
How does the Pick up in Store process work?
After placing your order, you will receive a series of email messages. First, you will get an order confirmation acknowledging receipt of your order. Then, you will receive a Pick up in Store notification email when your order is ready to be picked up at the location you selected.
How will I know when my order is ready?
When your order is ready, you will receive a Pick up in Store notification email which will include instructions for picking up your order.
How much will I be charged to pick up in store?
Pick up in Store orders are free of charge.
How quickly are orders processed and ready for pick up?
Orders will typically be processed within 1 business day. Please wait for your Pick up in Store notification email before going to the store as processing times may vary.
Where do I pick up my order once I arrive at the store?
After you receive your Pick up in Store notification email, go to your pick up location and head to the register with an "Online Order Pick Up Here" sign.
How can I see if a local store has a particular product in stock?
For products carried in our stores, you can view product availability by looking at the Store Availability section on the product page. At checkout, the product availability will also be displayed when you are selecting your pick up location.
What if an item in my order is not in stock at my pick up location?
To complete your Pick up in Store online order all items need to be in stock at your selected store. Remove any out of stock items from your cart to complete your order.
What do I bring to the store when I go to pick up my order?
Please bring your order number, an electronic or paper copy of your Pick up in Store notification email, and a piece of government-issued photo ID to show the store. The name on the ID must match the name on the order confirmation.
How long will my order be held in store?
Your order will be held at your chosen pick up location for 10 days. If you fail to pick up your order it will be cancelled and you will receive a full refund to the original payment method. If you require an extension, please contact our team at www.canex.ca/contact.
Can I send someone else to pick up my order?
This feature is currently unavailable. If you require assistance, please contact customer care at www.canex.ca/contact.
What if I need to cancel my order?
If you need to cancel your order, please contact customer care at www.canex.ca/contact.
What if I need to return an item(s) that I ordered?
Our standard return policy applies to Pick up in Store orders. For more information visit https://www.canex.ca/en/canex-return-policy. The customer will be responsible for returning the item to the store.
A product I purchased went on sale before I received my Pick up in Store notification email. Will the price be adjusted?
Yes, please see staff at time of pick up for more information regarding price adjustments. For more information on our price matching policy please visit https://www.canex.ca/en/canex-price-match-policy.
Do all CANEX stores support Buy Online Pick Up In Store?
Not all of our stores are able to process pick up orders.
| Available Stores for Pick Up | Location |
Labelle Retail 4290 |
4210 Labelle Street Ottawa, Ontario, CA |
Petawawa SuperMart 4307 |
14 Ypres Blvd. Petawawa, Ontario, CA |
Kingston SuperMart 4260 |
29 Niagara Park Kingston, Ontario, CA |
Trenton SuperMart 4280 |
8 Wing Trenton Astra, Ontario, CA |
North Bay SuperMart 4250 |
22 Wing North Bay Hornell Heights, Ontario, CA |
Borden SuperMart 4230 |
CFB Borden, Bldg O-121 Borden, Ontario, CA |
Valcartier Retail 4160 |
172 Dubé Street Shannon, Quebec, CA |
Meaford SuperMart 4240 |
RR #1 Grey Road 112 N Meaford, Ontario, CA |
Gagetown SuperMart 4110 |
Po Box 17000 Oromocto, New Brunswick, CA |
Greenwood Retail 4140 |
14 Wing Greenwood Greenwood, Nova Scotia, CA |
Windsor Park Retail 4100 |
Windsor Park Halifax, Nova Scotia, CA |
Goose Bay SuperMart 4130 |
5 Wing Goose Bay Goose Bay, Newfoundland And Labrador, CA |
Winnipeg SuperMart 4375 |
17 Wing Winnipeg Building Winnipeg, Manitoba, CA |
Shilo SuperMart 4350 |
CFB Shilo Shilo, Manitoba, CA |
Moose Jaw ExpressMart 4340 |
15 Wing Moose Jaw Bushell Park, Saskatchewan,CA |
Cold Lake SuperMart 4330 |
4 Wing Cold Lake Cold Lake, Alberta, CA |
Suffield SuperMart 4360 |
CFB Suffield Ralston, Alberta, CA |
Edmonton Retail 4320 |
Edmonton Garrison, Bldg 297 Lancaster Park, Alberta, CA |
Esquimalt SuperMart 4400 |
1343 Woodway Road Victoria, British Columbia, CA |
Comox SuperMart 4390 |
19 Wing Comox Lazo, British Columbia, CA |
Wainwright SuperMart 4370 |
3CDSB GRN Wainwright, Bldg 595 Denwood, Alberta, T0B 1B0 |
Welcome to CANEX.ca, Canada’s Military Store!
As a proud division of the Canadian Forces Morale and Welfare Services, CANEX has developed this exclusive shopping website to better serve the retail needs of the Canadian Armed Forces (CAF) Community.
By clicking here, you confirm that you are a member of the Canadian Armed Forces or part of the extended CAF community.