Hello! Sign In

Holiday Order Shipping Timelines

The CANEX order fulfillment team is working hard to ship your order as quickly as possible. We recommend placing your holiday orders as soon as possible to avoid delay. Orders going to major cities should be placed before December 19th and orders being shipped to rural addresses should be placed before December 14th to avoid disappointment. While we cannot guarantee your order will arrive before December 25th we will pack and ship, as quickly as possible.

Worried you will not receive your order in time for the holidays? Select “Pick Up In Store” at checkout to collect your order at your local CANEX store. For more information visit https://www.canex.ca/en/in-store-pickup

Endless Aisle Items:

Some of our items ship from 3rd party vendors and may not adhere to the same timelines above, those items are marked with EA1, EA2, or EA3 in the product title.

Items marked with EA in the product title should be ordered before December 8th to avoid dissapointment. While we cannot guarantee your order will arrive before December 25th our vendors will pack and ship, as quickly as possible. 

Note: Endless Aisle items are not available for “Pick Up In Store”

Please contact our Member Customer Service Center if you have any questions.

How to Qualify for Free Shipping

Sign in to your CF One account on CANEX.ca

Add item(s) to your cart

Proceed to checkout

Free shipping discount  applied at checkout

If you do not have a CF One account please sign up here.

If you are having trouble signing-in to your existing CF One account please contact our Member Customer Service Centre at 1-877-441-6161 (toll-free) or by email at Service@cfmws.com.

For more information please see our FAQ.


CANEX.ca Account

Shipping Options & Fees

  Signed In CF One Member

Ship to Home: FREE
Pick Up in Store: FREE

Signed Out CF One Member

Ship to Home: $15 Flat Rate
Pick Up in Store: FREE


CANEX Shipping FAQ

If my package gets lost, who do I contact?

You can contact the carrier with the tracking number provided in the shipping confirmation email. Alternatively, you can contact us by emailing Service@cfmws.com or call 1-877-441-6161. Please report missing package immediately.

What happens if I am not home to receive my package?

If you are not home to receive your package the carrier will leave a note with the address of the closest carrier’s outlet where you can pick it up. You will need to show a photo ID in order to claim the package.

The wrong product was shipped to me - what do I do?

To arrange return of the wrong product, please contact us by emailing Service@cfmws.com or call 1-877-441-6161.

When will my order ship?

Items that are in stock are typically shipped within 7 business days from the purchase date. 

  • Certain products shipped from a warehouse in a different region could increase delivery times. Delivery times can vary based on the carrier used.
  • Some orders may contain items shipped from several locations, which may result in staggered delivery times. 
  • Some orders ship directly from our vendors and may be subject to alternate shipping carriers and delivery times

How do I know my order has been shipped?

When your order ships, we will send you an email with a tracking number. If there are several items, multiple shipments may be necessary, and you will receive multiple confirmation emails.

Which shipping service provider do you use to ship?

We use both Canada Post and Purolator for most parcel shipments but may rely on other couriers for specific shipments.

How much does shipping cost?

CANEX offers FREE shipping for CFOne members some exceptions apply. You must be signed in to your CFOne account on CANEX.ca to qualify for free shipping. Non-members will be charged a flat-rate shipping fee of $15.

Do you ship to addresses outside of Canada?

For exceptional cases such as shipping to deployed Canadian Armed Forces members overseas please contact us by email at Service@cfmws.com
*Please note that orders outside of Canada do not qualify for Free Shipping.

What are the different ways you ship to me?

In order to provide you with the best possible service, CANEX.ca offers a variety of shipping options to choose from:

During the checkout process select from the following options:

In-Store Pick Up: It is fast, free and convenient. Order online and pick up the items at a CANEX location near you. You can pick up items at CANEX locations only if the product is available, and in stock at that location. An email confirmation will be sent to advise you when the item is ready for you to pick up at the selected store.

Ship to Home/Standard Delivery Economical delivery method. CANEX offers FREE shipping on most orders over $50 (before taxes, fees, and promo codes) - some exceptions apply.  Shipping charge of $5 will apply to your purchase for orders under $50 (before taxes, fees, and promo codes)

NOTE: To ensure that orders shipped to PO boxes and rural route addresses get to their proper destination, please include a physical street address, highway number and/or contact phone number when you place your order.

*Delivery services may vary by carrier or location and may require pickup of product(s) at a local postal outlet or distribution center.

How do I track my order?

After placing your order, an order confirmation email will be sent to you that contains the tracking number for either Canada Post or Purolator. You can then use the tracking number to monitor the status of your order. You can also obtain the carrier and tracking number through the Order Status page on CANEX.ca.

*Please note that tracking may not be available for up to 24 hours after your order has been shipped. Tracking numbers do not apply to Scheduled Delivery items.

Who do I contact if I have questions or comments?

If you wish to speak with us, one of our Member Customer Service agents would be happy to help.

Member Customer Service:

Email: Service@cfmws.com

Phone: 1-877-441-6161

Hours of Operations:
Monday - Friday: 9am - 9pm EST.
Saturday - Sunday: 9am - 5pm EST

Welcome to CANEX.ca, Canada’s Military Store!

As a proud division of the Canadian Forces Morale and Welfare Services, CANEX has developed this exclusive shopping website to better serve the retail needs of the Canadian Armed Forces (CAF) Community.

By clicking here, you confirm that you are a member of the Canadian Armed Forces or part of the extended CAF community.

Search engine powered by ElasticSuite