Hello! Sign In

Now You Can Pick Up Your CANEX.ca Order at Your Local CANEX Store

Step 1

Shop CANEX.ca and add your desired item(s) to your cart.

Step 2

Buy Online Pick Up In Store : Step 2Buy Online Pick Up In Store : Step 2

Proceed to checkout, choose the “Pick Up In Store” option and select your local CANEX store.

Step 3

Buy Online Pick Up In Store : Step 3Buy Online Pick Up In Store : Step 3

Wait for an email stating your order is ready for pick up and then head down to your selected store.

New: Buy Online & Pick Up In Store! 

 

CANEX.ca is happy to introduce our new Buy Online, Pick Up In Store delivery option on almost all products available at your local CANEX store. You can use our new product availability feature that is visible on all product pages to ensure that the item is available at your local store. Our stores will work diligently to prepare your order within 24 hours but delays may occur depending on the number of orders. 

  1. Find the product you would like to pick up in store by browsing CANEX.ca or using our search tool.
  2. Verify the product is available at your local CANEX store using our new product availability tool visible on all product pages. 
  3. Add your item(s) to cart and proceed to the checkout page. 
  4. At checkout select “Pick Up In Store” instead of delivery.
  5. Select your local CANEX store as the pick up location. Note: All items must be in stock at your location of choice to proceed. 
  6. Complete the checkout process after which you will receive an order confirmation email. 
  7. Please Wait – Once the store has prepared your order you will receive a second email which will let you know that your order is ready for pick up.  
  8. Proceed to your local CANEX store with your Order # and government issued ID. Once in the store look for our “Pick Up In Store” signage or talk to the nearest employee. 

FAQs

1. How do I place an order to pick up in store?

2. How does the Pick up in Store process work?

3. How will I know when my order is ready?

4. How much will I be charged to pick up in store?

5. How quickly are orders processed and ready for pick up?

6. Where do I pick up my order once I arrive at the store?

7. How can I see if a local store has a particular product in stock?

8. What if an item in my order is not in stock at my pick up location?

9. What do I bring to the store when I go to pick up my order?

10. How long will my order be held in store?

11. Can I send someone else to pick up my order?

12. What if I need to cancel my order?

13. What if I need to return an item(s) that I ordered?

14. A product I purchased went on sale before I received my Pick up in Store notification email. Will the price be adjusted?

15. Do all CANEX stores support Buy Online Pick Up In Store?


How do I place an order to pick up in store?

Go online to canex.ca and begin to shop for your desired items. Select the items you would like to order and add them to your cart. From your cart, select the "Pick up in Store" option. Select your local canex store and complete your order.

How does the Pick up in Store process work?

After placing your order, you will receive a series of email messages. First, you will get an order confirmation acknowledging receipt of your order. Then, you will receive a Pick up in Store notification email when your order is ready to be picked up at the location you selected.

How will I know when my order is ready?

When your order is ready, you will receive a Pick up in Store notification email which will include instructions for picking up your order.

How much will I be charged to pick up in store?

Pick up in Store orders are free of charge.

How quickly are orders processed and ready for pick up?

Orders will typically be processed within 1 business day. Please wait for your Pick up in Store notification email before going to the store as processing times may vary.

Where do I pick up my order once I arrive at the store?

After you receive your Pick up in Store notification email, go to your pick up location and head to the register with an "Online Order Pick Up Here" sign.

How can I see if a local store has a particular product in stock?

For products carried in our stores, you can view product availability by looking at the Store Availability section on the product page. At checkout, the product availability will also be displayed when you are selecting your pick up location.

What if an item in my order is not in stock at my pick up location?

To complete your Pick up in Store online order all items need to be in stock at your selected store. Remove any out of stock items from your cart to complete your order.

What do I bring to the store when I go to pick up my order?

Please bring your order number, an electronic or paper copy of your Pick up in Store notification email, and a piece of government-issued photo ID to show the store. The name on the ID must match the name on the order confirmation.

How long will my order be held in store?

Your order will be held at your chosen pick up location for 10 days. If you fail to pick up your order it will be cancelled and you will receive a full refund to the original payment method. If you require an extension, please contact our team at www.canex.ca/contact.

Can I send someone else to pick up my order?

This feature is currently unavailable. If you require assistance, please contact customer care at www.canex.ca/contact.

What if I need to cancel my order?

If you need to cancel your order, please contact customer care at www.canex.ca/contact.

What if I need to return an item(s) that I ordered?

Our standard return policy applies to Pick up in Store orders. For more information visit https://www.canex.ca/en/canex-return-policy. The customer will be responsible for returning the item to the store.

A product I purchased went on sale before I received my Pick up in Store notification email. Will the price be adjusted?

Yes, please see staff at time of pick up for more information regarding price adjustments. For more information on our price matching policy please visit https://www.canex.ca/en/canex-price-match-policy.

Do all CANEX stores support Buy Online Pick Up In Store?

Not all of our stores are able to process pick up orders.

 

Available Stores for Pick Up Location

Labelle Retail 4290

4210 Labelle Street
Ottawa, Ontario, CA

Petawawa SuperMart 4307

14 Ypres Blvd.
Petawawa, Ontario, CA

Kingston SuperMart 4260

29 Niagara Park
Kingston, Ontario, CA

Trenton SuperMart 4280

8 Wing Trenton
Astra, Ontario, CA

North Bay SuperMart 4250

22 Wing North Bay
Hornell Heights, Ontario, CA

Borden SuperMart 4230

CFB Borden, Bldg O-121
Borden, Ontario, CA

Valcartier Retail 4160

172 Dubé Street
Shannon, Quebec, CA

Meaford SuperMart 4240

RR #1 Grey Road 112 N
Meaford, Ontario, CA

Gagetown SuperMart 4110

Po Box 17000
Oromocto, New Brunswick, CA

Greenwood Retail 4140

14 Wing Greenwood
Greenwood, Nova Scotia, CA

Windsor Park Retail 4100

Windsor Park
Halifax, Nova Scotia, CA

Goose Bay SuperMart 4130

5 Wing Goose Bay
Goose Bay, Newfoundland And Labrador, CA

Winnipeg SuperMart 4375

17 Wing Winnipeg Building
Winnipeg, Manitoba, CA

Shilo SuperMart 4350

CFB Shilo
Shilo, Manitoba, CA

Moose Jaw ExpressMart 4340

15 Wing Moose Jaw
Bushell Park, Saskatchewan,CA

Cold Lake SuperMart 4330

4 Wing Cold Lake
Cold Lake, Alberta, CA

Suffield SuperMart 4360

CFB Suffield
Ralston, Alberta, CA

Edmonton Retail 4320

Edmonton Garrison, Bldg 297
Lancaster Park, Alberta, CA

Esquimalt SuperMart 4400

1343 Woodway Road
Victoria, British Columbia, CA

Comox SuperMart 4390

19 Wing Comox
Lazo, British Columbia, CA

Wainwright SuperMart  4370

3CDSB GRN Wainwright, Bldg 595
Denwood, Alberta, T0B 1B0

 

Welcome to CANEX.ca, Canada’s Military Store!

As a proud division of the Canadian Forces Morale and Welfare Services, CANEX has developed this exclusive shopping website to better serve the retail needs of the Canadian Armed Forces (CAF) Community.

By clicking here, you confirm that you are a member of the Canadian Armed Forces or part of the extended CAF community.